Full Time Branch Ambassador - Dc Cluster

Capital One Capital One · Banking · Washington, DC

This role is for a Full Time Branch Ambassador at Capital One in Washington, DC. The primary responsibilities include assisting customers with banking transactions, resolving inquiries, promoting products and services, and ensuring compliance with bank policies and federal regulations. The role emphasizes customer interaction, financial guidance, and digital savviness, aiming to enhance the overall customer banking experience.

What you'd actually do

  1. You’ll perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
  2. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
  3. You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
  4. You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
  5. You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.

Skills

Required

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales or Customer Service experience
  • At least 6 months of cash handling experience

Nice to have

  • Associate’s degree
  • 2+ years of Retail, Sales, or Banking Experience

What the JD emphasized

  • fraud mitigation
  • operational policies
  • Federal regulations
  • audit and security policies and procedures