Full Time Branch Ambassador - Eastern Maryland (north Cluster)

Capital One Capital One · Banking · Baltimore, MD

This role is for a Full Time Branch Ambassador at Capital One, focusing on customer banking experience, transaction processing, fraud mitigation, and adhering to operational policies and federal regulations. It involves customer interaction, financial needs assessment, and promoting digital banking channels. The role requires basic qualifications like a High School Diploma, retail/sales/customer service experience, and cash handling experience, with preferred qualifications including an Associate's degree and more extensive banking experience.

What you'd actually do

  1. You’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience.
  2. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
  3. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
  4. You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
  5. You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.

Skills

Required

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales or Customer Service experience
  • At least 6 months of cash handling experience

Nice to have

  • Associate’s degree
  • 2+ years of Retail, Sales, or Banking Experience

What the JD emphasized

  • Federal regulations