Full Time Branch Ambassador - Raceland

Capital One Capital One · Banking · Raceland, LA

This role is for a Full Time Branch Ambassador at Capital One in Raceland, LA. The primary responsibilities include assisting customers with banking transactions, identifying financial needs, monitoring fraud, adhering to policies and regulations, and providing an excellent customer experience. The role also involves educating customers on digital banking channels and products, and potentially traveling between branches. It requires a high school diploma, at least one year of retail/sales/customer service experience, and six months of cash handling experience. Preferred qualifications include an associate's degree and more banking experience. The salary range is $43,680 - $43,680.

What you'd actually do

  1. You’ll perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
  2. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
  3. You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
  4. You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
  5. You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.

Skills

Required

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales or Customer Service experience
  • At least 6 months of cash handling experience

Nice to have

  • Associate’s degree
  • 2+ years of Retail, Sales, or Banking Experience

What the JD emphasized

  • Federal regulations