As a Gemini Enterprise CX Sales Specialist, you will be responsible for growing our Gemini Enterprise for Customer Experience (GECX) business by building and expanding relationships with new and existing customers. You will possess the necessary selling skills to effectively build relationships with both AI Sales Specialists (AISS), Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs) as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply your impact and the impact of the team as a whole. You will partner with internal Google Cloud Sales teams to grow their customer experience businesses and drive overall value for Google Cloud sales cycles, including a combination of expansion agreements, as well as working with Product teams to help our customers build new products leveraging our AI.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Build and maintain executive relationships with customers as the Gemini Enterprise for customer experience subject matter expert, manage complex business cycles, identify suitable use cases for Google Cloud solutions, and influence the long-term strategic direction of your accounts.
- Manage objectives and key results to deliver against quota and achieve or exceed strategic business and growth goals while accurately forecasting and reporting the state of the business for your assigned territory.
- Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, and Partner Ecosystem) to develop go-to-market strategies, drive pipeline, understand the customer, and provide excellence prospect and customer experience.
- Assist customers in identifying GECX and AI use cases suitable for Google Cloud AI products and solutions. Articulate key solution differentiators and the measurable business impact.
Qualifications
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
- Experience identifying AI use cases to solve customer issues or selling customer experience (digital, telephony, conversational AI, LLM, etc) technology to clients.
- Experience engaging with, presenting to, and building relationships with executive leaders.
Preferred qualifications:
- Experience promoting the customer experience, generative AI and AI technology stack.
- Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
- Experience working with and managing partners in complex implementation projects, including global system integrators and packaged software vendors.
- Understanding of regional, local, industry data privacy and security rules and regulations.
- Ability to communicate in English and Japanese fluently to interact with local teams and global report lines.
- Ability to engage and influence executive stakeholders as a business advisor and thought leader in AI.