As a Gemini Enterprise Customer Experience (GECX) Sales Specialist, you will be responsible for growing our business by building and expanding relationships with new and existing customers.
You will build relationships with both AI Sales Specialists (AISS), Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs) as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply your impact and the impact of the team as a whole.
You will partner with internal Google Cloud sales teams to grow their Customer Experience (CX) businesses and drive overall value for Google Cloud business cycles, including a combination of expansion agreements, as well as working with product teams to help our customers build new products leveraging our AI.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The Canada base salary range for this full-time position is CAD 180,000-185,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Build and maintain executive relationships with customers as the Gemini Enterprise for customer experience subject matter expert and manage the business cycles, identify suitable use cases for Google Cloud solutions, and influence the direction of your accounts.
- Manage objectives and key results to deliver against quota and achieve or exceed business and growth goals while forecasting and reporting the state of the business for the assigned territory.
- Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, and Partner Ecosystem) to develop go-to-market strategies, drive pipeline, understand the customer, and provide excellence prospect and customer experience.
- Assist customers in identifying GECX and AI use cases suitable for Google Cloud AI products and solutions. Articulate key solution differentiators and the business impact.
Qualifications
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
- Experience engaging with, presenting to, and building relationships with executive leaders.
- Experience identifying AI use cases to solve customer challenges or selling customer experience (digital, telephony, Conversational AI, Large Language Model (LLM), etc.) technology to clients.
Preferred qualifications:
- Experience promoting the Customer Experience, Generative AI and AI technology stack.
- Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
- Experience working with and managing partners in the implementation projects, including global system integrators and packaged software vendors.
- Understanding of regional, local, and industry data privacy and security rules and regulations.
- Ability to engage and influence executive stakeholders as a business advisor and thought leader in AI.