About the Role
The General Manager (GM) of Uber Eats, is responsible for the strategy, growth, and P&L of the Uber Eats business across the Netherlands. This high-impact role requires an entrepreneurial mindset, exceptional commercial judgment, and robust operational skills to launch and lead one of Uber Eats' most dynamic European markets.
You will set the vision, define the local strategy, help build and lead the local team, and act as the primary face of Uber Eats to the media, government, and key partners. You'll partner closely with the Regional leadership team to advocate for the market and leverage global resources for local success.
What You’ll Do
Full P&L Ownership & Strategy: full responsibility for the financial health of Uber Eats, including forecasting, and driving key business levers (e.g., revenue, margin, gross bookings) to achieve sustainable, profitable growth.
Strategic thinking: drive competitive advantage through defining country strategy, including expansion into new cities or product verticals (e.g., grocery, retail) in collaboration with cross-functional stakeholders.
Operational Excellence: Design resilient, iterative systems that balance long-term goals with the agility to pivot, together with relentless continuous improvement with focus on the customer experience . You’ll also implementhigh-priority, cross-functional projects aimed at improving efficiency (e.g., reducing delivery times, improving reliability, preventing fraud, membership).
Team Leadership: Hire, mentor, and lead a high-performing local team, fostering a culture of accountability, data-centric decision-making, and rapid execution.
Cross-Functional Collaboration: foster strong partnerships by breaking down silos, engaging teams, and leveraging cross-functional expertise to achieve shared goals, drive innovation, and create impact across Uber
External Stakeholder Engagement: You are the primary representative for Uber Eats, proactively engaging with top restaurant groups, strategic retail partners, policymakers, regulatory bodies, and media.
Policy & Communications: Work directly with the Policy and Communications teams to manage local narratives, proactively address regulatory challenges, and ensure the business operates in a compliant and sustainable manner.
Basic Qualifications
- Professional Experience: 10+ years of experience in high-growth operations, general management, management consulting, or a similar strategic role.
- P&L Management: Experience working closely with a P&L (revenue, margin, forecasting, budgeting), with a proven track record of driving improvements that lead to sustainable, profitable growth in a complex market.
- Leadership Experience: Experience managing and developing high-performing, diverse teams; ideally in a fast-paced, matrixed environment.
- Strategic Market Expansion: Experience defining and executing country-level strategies, including launching new product verticals or expanding into new geographic territories.
- Stakeholder Management: Exceptional communication skills with experience acting as a primary representative to external partners, such as enterprise-level clients, regulatory bodies, and media outlets.
- Operational Rigor: Demonstrated ability to build and scale processes, with a relentless focus on data-centric decision-making and continuous process improvement.
- Language: Fluency in Dutch will be essential for this role
Preferred Qualifications
- Worked in roles with direct P&L accountability
- Experience in on-demand logistics, delivery, or a multi-sided marketplace business model.
- Understanding of the consumer market and the local competitive and regulatory landscape.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.