Join JPMorganChase's Global Client Services team in Singapore and be the frontline contact for corporate and financial institution clients across the Asia-Pacific region. This role suits someone who is analytical, highly organised, and genuinely motivated by delivering a great client experience in a fast-paced environment.
As a Client Service Analyst in Global Banking, you will provide transactional client service for payments clients across Asia-Pacific, owning cases from triage through investigation, exception handling, and closure. You will work closely with internal stakeholders to resolve issues, articulate client challenges clearly, and propose practical solutions. Professional proficiency in both Mandarin and English is essential, as you will regularly serve clients across China and the broader region. You will also contribute to process improvements and controls initiatives that strengthen how the team operates.
Job responsibilities
- Own end-to-end case management across payment inquiries, investigations, and exception resolution — setting clear client expectations, delivering timely updates, and driving each case through to closure.
- Coordinate with internal partners to manage escalations, resolve exceptions, and ensure client commitments are met on time.
- Identify root causes of client-facing operational challenges and work with internal stakeholders to propose and implement practical solutions.
- Proactively identify process gaps and contribute to improvements that reduce cycle times, improve first-contact resolution, and strengthen controls.
- Participate in projects and initiatives that enhance client experience and operational efficiency.
- Maintain accurate process documentation, knowledge articles, and handoff notes to support team consistency and cross-training.
- Apply a strong risk, controls, and fraud-awareness mindset across all client servicing activities.
Required qualifications, capabilities, and skills
- Bachelor's degree.
- Minimum 1 year of experience in client service and/or operations within payments, cash, trade finance
Professional proficiency in Mandarin and English, both spoken and written — mandatory requirement for serving Mandarin-speaking clients across China and the Asia-Pacific region.
- Strong multitasking skills, with the ability to manage multiple time-bound tasks simultaneously without compromising quality.
- Analytical mindset with the ability to investigate issues, identify root causes, and propose practical solutions in partnership with internal teams.
- Strong interpersonal and communication skills, with a client-first approach and the ability to build trust across diverse client groups.
- Proactive and detail-oriented, with a continuous improvement mindset and strong sense of ownership.
Preferred qualifications, capabilities, and skills
- Familiarity with digital tools, automation platforms, or artificial intelligence applications used in client service delivery.
- Strong data and technology literacy with cultural intelligence to support diverse client needs.