Global Change & Communications Manager - Digital Products

BCG BCG · Consulting · London, United Kingdom · Technology and Engineering

This role supports a digital product portfolio team focused on GenAI products, managing the rollout of GenAI product changes to internal BCG teams and influencing user adoption and satisfaction. It emphasizes internal marketing, communications, and change management within an agile software context.

What you'd actually do

  1. The role will focus on rolling out GenAI product changes to BCG Consulting, Knowledge and Business Support teams, and on influencing user adoption and satisfaction.
  2. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.
  3. Setting and driving strategies independently with minimal manager supervision; taking ownership of projects end-to-end
  4. Adopting the end users’ perspective and bringing that lens to the table
  5. Prioritizing and problem-solving in a fast-paced, collaborative and service-oriented environment with a very high performance culture

Skills

Required

  • Product marketing and change management, ideally in an agile software context
  • Setting and driving strategies independently with minimal manager supervision; taking ownership of projects end-to-end
  • Adopting the end users’ perspective and bringing that lens to the table
  • Prioritizing and problem-solving in a fast-paced, collaborative and service-oriented environment with a very high performance culture
  • Defining, measuring, assessing and improving KPIs associated with GTM campaigns
  • Managing multiple stakeholders with competing priorities
  • Working with a virtual team spread-out across time zones
  • 7 - 10 years’ experience
  • Very strong influencing, networking and relationship building skills - with very senior stakeholders
  • Project management experience
  • Change or product marketing management experience
  • Complex problem structuring and solving experience
  • Strong written and verbal communication skills

Nice to have

  • Experience in GenAI will be added advantage
  • consulting manager toolkit/experience a significant plus

What the JD emphasized

  • GenAI product changes
  • influencing user adoption and satisfaction
  • company-internal (not client-facing) marketing, communications and change management
  • GenAI