Global Commercial Analytics Sr Manager

Johnson & Johnson Johnson & Johnson · Pharma · Raritan, NJ +1

This role is for a Global Commercial Analytics Sr Manager at Johnson & Johnson MedTech, focusing on enhancing the analytics and AI experience within the Microsoft Dynamics 365 platform (Project Butterfly). The manager will define analytics strategy and requirements, design data foundations for AI agents and dashboards, and collaborate with regional teams to deliver analytics solutions. A key responsibility is optimizing the AI agent experience to provide meaningful insights and defining the data structures that enable conversational analytics.

What you'd actually do

  1. Assess commercial decision processes across sales, marketing, customer service, service & repair, and professional relations & operations and define analytics capabilities that enable better, faster decisions.
  2. Translate business needs into technical requirements for analytics products, including out-of-the-box Dynamics dashboards and custom regional solutions.
  3. Design the data foundation across L2 and L3 analytical layers that powers dashboards, reports, and AI agents in Butterfly.
  4. Ensure the AI agent experience in Dynamics 365 delivers meaningful and accurate insights to commercial users.
  5. Define feature sets, context, and data structures that enable intelligent, conversational analytics.

Skills

Required

  • Seven or more years of experience in analytics, business intelligence, or commercial operations with experience defining analytics strategies and requirements.
  • Experience designing data models or analytical frameworks that enable self-service analytics and AI use cases.
  • Strong understanding of analytics platforms such as Power BI, Tableau, or similar, and modern data architectures, with the ability to engage credibly with technical teams.
  • Deep knowledge of commercial processes and decision making in sales, marketing, or customer service contexts.
  • Proven ability to work with diverse stakeholders, including regional teams, business unit leads, and IT, to align on standards and drive adoption.

Nice to have

  • Hands-on experience with Microsoft Dynamics 365, CRM or CXM platforms, and embedded analytics capabilities.
  • Familiarity with AI agents, Copilot, or conversational analytics tools and their data requirements.
  • Technical proficiency with SQL, data platforms such as Databricks, Dataiku, Snowflake, or analytics engineering concepts.
  • Background in life sciences, MedTech, or B2B commercial analytics.
  • Experience working in global organizations and managing analytics standardization across regions.
  • Understanding of data governance, data quality, and their impact on analytics outcomes.

What the JD emphasized

  • analytics and AI experience
  • AI agents
  • conversational analytics

Other signals

  • Define analytics strategy and requirements
  • Optimize AI agent and analytics experience
  • Design the data foundation across L2 and L3 analytical layers that powers dashboards, reports, and AI agents in Butterfly
  • Ensure the AI agent experience in Dynamics 365 delivers meaningful and accurate insights to commercial users
  • Define feature sets, context, and data structures that enable intelligent, conversational analytics