About the Role
Uber’s Digital Sales Center (DSC) is a critical driver of merchant acquisition and growth, operating through a global network of scaled and BPO sales teams. As the Global DSC Operations Lead, you will build and operate the infrastructure that enables this model to scale efficiently across regions.
This role sits at the center of sales, product, and operations, and is responsible for standardizing how DSC runs globally, from performance measurement and pipeline design to tooling, automation, and vendor execution. You will ensure sellers have a consistent, high-quality experience regardless of location, while improving productivity, reducing cost per acquisition, and accelerating program rollout across markets.
What You'll Do
- Define and implement global standards for DSC performance, including metrics, pipeline structure, and reporting to enable consistent measurement across regions.
- Own the global tooling and AI automation roadmap, partnering with Product and Engineering to improve CRM workflows and scale AI-driven solutions.
- Act as the central point of coordination for CommOps BPO vendors, aligning requirements and ensuring consistent execution across a global footprint.
- Develop and scale global playbooks across inbound, outbound, onboarding, and lifecycle sales motions.
- Lead insights and analytics to identify performance gaps, improve productivity, and drive better CAC and ROI outcomes.
- Partner with regional teams to accelerate adoption of global standards while maintaining flexibility for local market needs.
Basic Qualifications
- 6+ years of experience in sales operations, commercial operations, strategy, or similar roles in a global organization.
- Experience designing and scaling sales processes, pipelines, and performance frameworks.
- Strong experience with CRM systems (e.g., Salesforce) and sales tooling, including workflow design and automation.
- Proven ability to lead cross-functional initiatives and influence senior stakeholders without direct authority.
Preferred Qualifications
- Experience working with BPO or outsourced sales environments at scale.
- Strong analytical skills with experience driving decisions using funnel metrics, CAC, LTV, and ROI frameworks.
- Experience leading global standardization efforts across multiple regions or markets.
- Familiarity with AI tools or automation applied to sales or operations workflows.
For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.