About the Role
We are currently seeking a Head of U4B Self Serve to lead our global SMB automated acquisition and engagement engine through its next phase of growth. This person will be responsible for accelerating Uber for Business’s self-serve strategies, developing “what’s next,” and executing successfully. This will require an understanding of SMB customers and competitors, along with the ability to identify and activate growth opportunities globally and locally, while leading cross-functional teams across product, marketing, and operations.
Uber for Business enables companies of all sizes to access Uber’s mobility and delivery services through a centralized platform—supporting employee travel, meal programs, customer experiences, and more. The Self Serve segment focuses on small and medium-sized businesses, representing >$15B in global SAM across mobility and delivery. This role will lead efforts to regionalize the product experience, strengthen acquisition and retention strategies, and optimize operations to unlock this opportunity at scale.
Success will require disciplined execution, a clear product-market vision, and tight coordination with marketing, product, and community operations teams on growth investments and initiatives. The leader will also partner closely with Product and Global Scaled Solutions (GSS) to identify and mitigate fraud risk, ensuring healthy growth and sustainable unit economics.
The Head of Uber for Business, Self Serve will drive global strategy, execution, and performance—leading a core team of ~5 teammates and partnering with ~20 on partner teams to accelerate adoption, efficiency, and profitability.
What You’ll Do
Act as the global business owner for Uber for Business’s Self Serve segment, accountable for growth, operational and financial performance, and strategic direction
Lead a cross-functional team spanning marketing, product, operations, and analytics to accelerate adoption and retention globally and by market
Partner with Product to define regional requirements, shape product roadmaps, and enhance the localized experience for SMBs globally
Work closely with Marketing to develop and execute scalable acquisition and lifecycle campaigns that drive efficient, sustained growth. Execute and iterate on org-level incentives to drive acquisition and engagement
Collaborate with Community Operations to experiment with scaled sales and improve conversion through proactive onboarding and with GSS to identify, monitor, and reduce fraud losses while improving the overall customer experience
Prioritize growth investments, resource allocation, and market focus to maximize return across global regions
Analyze business performance, surface insights, and adjust strategies dynamically to achieve quantitative goals for revenue, customer growth, and retention
Basic Qualifications
10+ years of experience, including at least 3 years in senior leadership roles with P&L or growth accountability
Proven success leading cross-functional teams across product, marketing, and operations to drive scaled growth
Experience in global or multi-regional businesses, with a focus on digital acquisition, SaaS, or platform-based models
Preferred Qualifications
Leadership experience in SMB, e-commerce, SaaS, or marketplace businesses
Strategic problem solver who balances long-term vision with near-term execution
Results-oriented leader who maximizes toward quantitative goals (revenue, cost efficiency, fraud rate), using leading indicators to measure progress
Ability to influence without direct authority and drive alignment across diverse stakeholder groups
Deep understanding of self-serve business models, digital funnels, and product-led growth strategies
Experience managing or partnering closely with marketing, product, and operations teams on global initiatives
Familiarity with risk and fraud management in digital or financial platforms
Undergraduate degree in a relevant field; MBA preferred
For Chicago, IL-based roles: The base salary range for this role is USD$215,000 per year - USD$239,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.
For Washington, DC-based roles: The base salary range for this role is USD$239,000 per year - USD$265,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.