Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
You will play a key role in shaping and evolving our ServiceNow platform, ensuring it delivers scalable, secure, and high-quality solutions that support business priorities. Working closely with stakeholders, you will translate complex requirements into well-architected solutions while maintaining platform integrity and performance.
In this role, you will operate as a senior individual contributor, owning end-to-end delivery across development, integration, and optimization efforts. You will also guide best practices, contribute to platform governance, and influence how teams build and scale solutions on the Now Platform.
- Design and deliver scalable, secure ServiceNow solutions aligned with enterprise standards
- Develop and enhance complex applications on the Now Platform, including custom scoped apps
- Own end-to-end delivery across development, testing, deployment, and ongoing support
- Lead integrations with external systems using REST APIs and other integration patterns
- Translate business requirements into effective technical designs and implementation approaches
- Drive resolution of complex platform issues, including root cause analysis and long term fixes
- Improve platform performance, reliability, and security through continuous optimization
- Contribute to platform governance, coding standards, and development best practices
- Support upgrade planning, instance management, and release processes including CI/CD pipelines
What You'll Bring
- You bring 5+ years of experience developing solutions on the ServiceNow platform
- You have strong expertise in ServiceNow scripting, including JavaScript and platform frameworks
- You design and deliver scalable, enterprise-grade solutions with a focus on performance and reliability
- You have hands-on experience building integrations using REST APIs and related technologies
- You have hands-on experience with UI Builder and Workspaces
- You have experience with GenAI tools and Integrations
- You apply strong problem-solving skills to diagnose issues and deliver practical, sustainable solutions
- You communicate clearly with both technical and non-technical stakeholders to drive alignment
- You work effectively in Agile environments and contribute to modern development practices including CI/CD
Who You'll Work With
You will work as part of a collaborative, cross-functional team that includes engineers, architects, and business stakeholders across functions. You will partner closely with product owners and platform teams to design and deliver solutions that meet evolving business needs.
In this role, you will engage with global teams and contribute to a culture of shared ownership, continuous improvement, and high-quality delivery. You will also support and guide junior team members through knowledge sharing and best practice development.
Additional info
Certifications: • ServiceNow Certified System Administrator • ServiceNow Certified Application Developer • ServiceNow Certified Implementation Specialist (ITSM or related modules)
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.