**Secure Every Identity, from AI to Human
**Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Role Overview
We are seeking a technically strong Global Partner System Specialist to design, implement, and optimize partner-facing systems and operational processes. This role sits within the Global Partner Program and Strategy team and operates at the intersection of business and technology, bringing deep expertise in PRM management and CRM architecture and development. The primary focus is on PRM platforms, Salesforce, system integrations (including learning management and badging platforms), and partner data architecture supporting the global partner ecosystem.
You will administer and maintain partner systems, ensuring performance, scalability, and data integrity. This includes troubleshooting complex system and integration issues, partnering with technical teams to resolve defects, and helping to design and execute test plans (including taking the lead on regression testing) to validate enhancements. You will translate business requirements into scalable technical solutions, develop user and system documentation, and support change management efforts by creating enablement material, communicating updates, and driving adoption of new features and workflows—ultimately enabling a seamless, data-driven partner experience and improving efficiency across the partner lifecycle.
Key Responsibilities
1. Systems Design & Integration
- Architecture: Translate business needs into technical user stories and scalable system designs.
- Integrations: Build and maintain data flows between Salesforce, Impartner PRM, and learning platforms (LMS) for certifications, deal registrations, and badging.
- Lifecycle Management: Lead configuration, testing, and deployment of system enhancements.
2. Data Governance & Analytics
- Integrity: Maintain a high standard of data consistency across all partner platforms.
- Reporting: Design dashboards in Tableau and Salesforce to track partner performance, pipeline visibility, and portal engagement.
3. Quality Assurance & Support
- Testing: Own end-to-end test plans and lead regression testing for system releases.
- Technical Support: Troubleshoot complex integration issues and coordinate with developers for defect resolution.
- User Enablement: Manage user provisioning, create technical documentation, and drive platform adoption.
4. Operational Excellence
- Workflows: Optimize partner onboarding, agreement management, and deal registration processes.
- Continuous Improvement: Identify automation opportunities to improve operational efficiency and partner experience.
Qualifications
Required Skills & Experience
- 5+ years of experience in systems-focused roles such as Business Analyst, Systems Analyst, or Technical Partner Operations within a SaaS or technology environment.
- Deep hands-on experience with partner data across CRM (Salesforce) and PRM (Impartner) systems
- Strong understanding of system integrations, APIs, and data flows across enterprise platforms, including learning management systems (Cornerstone & Skilljar)
- Proven ability to translate business requirements into technical solutions and system configurations as well as test, troubleshoot, and request enhancements to partner systems
- Experience participating in the full partner system lifecycle: requirements, design, testing, deployment, and support.
- Advanced analytical and problem-solving skills with a focus on scalable solutions.
- Strong communication skills bridging technical and non-technical stakeholders.
Preferred Qualifications
Experience with IMpartner
Familiarity with deal registration and marketing development fund administration
Hands-on experience with:
- Tableau or similar BI tools
- DocuSign, Conga/Apttus
- Google Workspace
Experience with data modeling, reporting frameworks, and dashboard design.
Understanding of partner ecosystem at a SaaS technology company
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Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
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