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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Global Pipeline Programs team, a part of the Global GTM, Programs, Planning, and Ops team is looking for a Manager responsible for data analytics & insights, program design & management and driving executive stakeholder relationships. The role will collaborate with OU Sales Program Manager (SPM) teams globally, and will be based in the Europe. This person will:
- Conduct weekly & quarterly executive pipeline reporting for program results
- Support with executive-level asks to assess & inspect pipeline program impact for defined parameters
- Leverage existing data (dashboards, reports) to conduct deeper analyses, inspecting positive and negative drivers of programs performance, in order to identify trends & drivers of overall results
- Provide performance summaries to regional Program teams, with recommended areas for them to focus on based on trends & insights
- Present program results in regular SteerCos & Leadership forums
- Help manage the global SPM NNAOV strategy
- Partner with global Customer Success teams to plan, execute, and track programs impacting customer health and adoption
- Innovate results reporting to utilize AI to automate regular, manual tasks
Sales Programs is an operational function at Salesforce that works directly with our Sales Teams to ensure they are always targeting the right areas to sell in to. We help to get our Sales Teams to sell smarter and more effectively, using data as a basis for all our decisions. We use our expertise and Business Intelligence tools to ensure our different Products and Regions are always reaching their full potential.
On our team, you will have the opportunity to see first-hand how a Sales Organization in a Fortune 500 company operates. You will be a part of a fast-moving, Global team. This role requires strong project management, business acumen, problem solving, organization & prioritization skills. You will be expected to support sales success by collaborating across stakeholder groups to innovate, design, scale & manage global repeatable processes & projects, and reporting on success metrics to demonstrate pipeline impact.
Responsibilities:
- Own the Global pipeline program results reporting & impact tracking
- Build & define optimal reporting cadences & communication strategies for pipeline inspection
- Prioritize & project manage key standard processes & programs
- Visualize data & insights for senior-level audience
- Develop strong relationships with stakeholders including Global Strategy team, dashboard owners to ensure consistent measurement of key business metrics
- Plan, execute, and track programs impacting NNAOV
- Design global SPM guidance around NNAOV
- Quarterly analysis on global program reach
Required Skills/Experience
- 5+ years of work experience, ideally in Sales Programs or Sales/Product Strategy
- Experience launching & designing repeatable business processes and/or sales programs, aligned to business priorities. Being responsible for new tools, materials or processes
- Experience conducting data analyses to identify factors that had a positive/negative business impact
- Strong written and verbal communication skills
Desired Skills/Experience:
- Experience working in a sales organization, and collaborating with multiple stakeholder groups
- Be** structured **and organized, passionate about quality (attention to detail) and have a strong sense of ownership on the work accomplished
- Comfort to thrive in an environment where priorities change rapidly and require seamless pivoting to new projects. Get it done mindset to drive results under tough circumstances
- Strong problem solving skills to find creative solutions to roadblocks
- Comfortable with creating processes out of ambiguity
- Takes accountability for a project/program despite the project result
- Able to gain alignment from senior stakeholders
- Proficiency in Google Sheets, Google Slides & Salesforce tools required
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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