Global Technology Support Technician

UPS UPS · Logistics · BIRMINGHAM, AL +1

This role focuses on ensuring the successful execution and implementation of customized solutions and organizational initiatives by leveraging root cause analysis, KPIs, SLAs, and cross-functional teams. It involves managing IT services, support, and project deployments, with potential for coding and integration. Responsibilities include daily management of costs, staffing, inventory, system compliance, safety, and security, as well as providing technical training and managing expenses. The role requires a technical, analytical, or maintenance focus, typically gained through a vocational/technical degree and on-the-job training, with a moderate degree of supervision.

What you'd actually do

  1. Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
  2. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
  3. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
  4. Provides technical training and development to departmental resources and customers.
  5. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.

Skills

Required

  • Root cause analysis
  • Reporting
  • KPIs
  • SLAs
  • Cross-functional team collaboration
  • Vendor relationship management
  • IT service management
  • Project deployment
  • Coding
  • Programming
  • System compliance
  • Hardware management
  • Software management
  • Network infrastructure management
  • Technical training
  • Expense management
  • Analytical skills
  • Technical maintenance

Nice to have

  • Vocational or technical degree program

What the JD emphasized

  • Must be currently located in the same geographic location as the job or willing to self-relocate – Required
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.