Job Details:
Job Description:
- This job provides you an unique opportunity to be part of Intel Information Technology (IT) organization in dealing best in class support to IT Infrastructure, Engineering Design and Development tools through different channels.
- Responsible to provide first customer assistance and provide technical support with request from phone, email, chat and web ticketing.
- Work in a team environment where knowledge and partnership are shared on daily activities.
- Respond in a timely manner to the different business needs of our customers providing excellent service and facilitating a resolution to their issue.
- Participate in continuous improvement projects for daily operations and to improve operation efficiency and productivity.
Qualifications:
Bachelor Degree in Information Technology or Computer Science/Engineering or any related fields.
Technical Skills:
- Linux/UNIX knowledge
- Microsoft Office tools proficiency
- Proficient in English
- Excellent customer service
- Good writing skills in order to provide e-mail or chat assistance.
- Windows Operative system troubleshooting skills (Both Server and Client versions)
- Development tools knowledge is a plus.
Soft Skills:
- Team Work
- Willing to work under pressure
- Prioritization
- Adaptability to changing environments
- Investigative skills Proactivity
Job Type:
Intel Contract Employee
Shift:
Shift 1 (Malaysia)
Primary Location:
Malaysia, Penang
Additional Locations:
Business group:
IT is the trusted technology partner for Intel's business, relentlessly focused on the experience of our people, our end users, and our customers. We design and support Intel's IT infrastructure, driving e-Commerce and web services with a focus on robust security and identity protection.
Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Position of Trust
N/A
Work Model for this Role
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.
- ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.