Greenhouse Experiences - Senior Manager (Experience Lead) - Deloitte University
Business Development and Account Management | Strategic Relationship Management
Westlake, Texas, United States
Position Summary
Greenhouse Experiences – Senior Manager (Experience Lead) – Deloitte University Location
This is an in-office role and onsite at the Deloitte University (DU) Campus, in Westlake, TX.
The Deloitte Greenhouse® has been instrumental in helping thousands of executives and teams tackle their most challenging business problems. It takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business-as-usual. Our teams design both physical and virtual environments that enable leaders and their teams to reach their desired outcomes together.
We are passionate about helping executive teams overcome their most critical challenges. As a Deloitte Greenhouse® Experience team member, you will have the opportunity to create bespoke, immersive, innovative, and impactful experiences (“labs”) for client teams across industries. Experiences are powerful enablers for Deloitte teams to accelerate their account relationships and business objectives with key clients, and you will partner closely with Deloitte’s senior leaders to catalyze these opportunities. You will be part of a team that is committed to the growth of all members, to maintaining a customer-centric mindset, and to cultivating a culture that is learning oriented, passionate, and supportive.
While DU was primarily created for Deloitte professionals, we also invite clients to participate in specialized programs including Greenhouse® labs, transition labs for executive leaders, multi-client programs and signature experiences, such as the next-gen academy programs. This role will be part of the DU Greenhouse team that focuses on created elevated, memorable experiences for clients coming to DU.
Learn more about what we do and what it takes to join The Deloitte Greenhouse® and the experience at Deloitte University: The Leadership Center.
Work you’ll do
The Deloitte Greenhouse® is searching for an experienced professional to join the Breakthrough Experience team as an Experience Lead. This role offers the opportunity to work with a diverse range of clients, stretch your critical thinking and problem-solving skills, and network with executive-level clients and Deloitte leaders. You will be responsible for:
People Leadership: Fostering a collaborative, customer-centric, and inspiring environment with a focus on mentorship, development, and well-being. We are seeking an individual who thrives on team-oriented leadership and who is committed to growing and inspiring talent.
Relationship Building: Building and managing relationships with clients and Deloitte account teams. You will support the site lead with business development, strategic account partnership and stakeholder engagement. We are looking for someone with strong stakeholder management skills who enjoys cultivating and growing relationships
Experience Design: Maintaining accountability for experience designs, including providing feedback to drive the design forward and build the design capabilities and creativity of the delivery team, identifying appropriate subject matter advisors and IP, conducting pre-lab interviews, and ensuring an immersive experience for participants. We are looking for someone with strong design thinking and creative problem-solving skills who is passionate about creating innovative and dynamic experiences.
Experience Delivery: Serving as the lead facilitator, actively engaging all participants, synthesizing key insights during facilitation, and ensuring an exceptional experience for all participants. We are looking for someone with excellent facilitation/presentation skills who can confidently interact with senior executives and manage ambiguity.
Project Management: Overseeing the project management for all assigned labs, which includes providing support and guidance to lab teams in setting and tracking milestones and identifying and resolving risks.
Project Leadership: In addition to delivering client experiences, you may also have the opportunity to support national or local special projects, test creative and innovative approaches that could be leveraged in the Deloitte Greenhouse® portfolio and assist the site lead with team and operations management. We are seeking an individual who enjoys taking on new challenges and pushing boundaries.
What we’re looking for
In this role you will exercise skills in the following areas:
- Creating trusted relationships with key stakeholders within and outside the organization, and identifying new strategic relationships
- Creating a culture of customer service and continuously looking for ways to add value
- Managing multiple workstreams
- Thriving in environments with changes, unknowns, risks, and uncertainty
- Making decisions quickly and confidently, even with incomplete information
- Coaching, mentoring, motivating, inspiring, and developing team members
- Supporting and guiding teamwork, collaboration, and conflict management
- Actively listening, asking penetrating questions, and real-time conversation synthesis
- Persuading decision-makers to achieve win-win outcomes
- Diagnosing problems using formal problem-solving tools and techniques
- Examining business needs to identify opportunities or obstacles, and analyzing complex business issues to develop solutions
- Applying strategies, tools, and techniques to foster the learning and development of innovative thinking
- Innovation in experience delivery and ability to adopt of new skills and technologies to continually elevate the client experience
Qualifications
Required:
- Bachelor's Degree
- 10+ years of relevant work experience; at least 3 years of client service experience
- Strong executive presence, as well as strong writing and oral presentation skills
- Excellent facilitation skills with ability to manage pivots in the moment
- Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes
- Limited immigration sponsorship may be available
- Ability to travel up to 25%, on average, based on the work you do and the client and industries that you serve
- Residency in the DFW metroplex with ability to be in-office a minimum of 3 days a week at Deloitte University, 1 Deloitte Way, Westlake, TX 76262
Preferred:
- Advanced Degree
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137,700 to $229,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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**Benefits**
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, “Deloitte” means Deloitte LLP. Please see [www.deloitte.com/us/about](http://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 325156
Job ID 325156