Position Summary...
The Group Director, Technology Operations will serve as a senior leader within the Global Governance Digital Strategy team, responsible for defining and executing the technology and AI strategy that drives transformation across Legal, Compliance, Ethics, Investigations, and Security.
The person in this role will lead a portfolio of high-impact, enterprise-scale programs focused on AI enablement, advanced automation, digital product delivery, and operational transformation, ensuring solutions are scalable, compliant, and aligned with Walmart’s global governance priorities.
The right person combines strategic vision, technical acumen, and operational rigor to translate emerging technologies into tangible business outcomes.
What you'll do...
AI Transformation & Digital Strategy
- Define and lead the AI and digital transformation strategy for Global Governance in alignment with enterprise priorities.
- Identify, prioritize, and execute AI use cases across governance functions (e.g., legal workflows, compliance monitoring, investigations analytics, risk detection).
- Partner with business and technology teams to deliver scalable AI products and automation solutions, ensuring responsible AI principles and regulatory compliance.
- Establish frameworks for AI adoption, governance, and value realization, including measurable outcomes tied to efficiency, risk reduction, and cost savings.
Program & Portfolio Leadership
- Lead a portfolio of complex, cross-functional programs spanning AI, digital products, automation, and technology modernization.
- Define program strategies, roadmaps, milestones, and value realization plans aligned to business priorities and enterprise architecture.
- Establish stage gates, delivery frameworks, and success metrics across multiple initiatives.
- Ensure alignment across programs to drive cohesive domain-wide transformation.
Program Estimation, Risk Management & Execution
- Oversee resource planning, budgeting, and capacity modeling across a dynamic portfolio of initiatives.
- Identify and proactively manage program risks, dependencies, and execution challenges, leveraging scenario planning and mitigation strategies.
- Implement real-time performance tracking and reporting, driving accountability and continuous improvement across program teams.
- Enable agile and adaptive execution in a rapidly evolving technology landscape.
Stakeholder Influence & Executive Engagement
- Act as a trusted advisor to senior leadership, including the CLO and Governance executive team, on technology strategy, AI investments, and digital priorities.
- Build alignment across stakeholders by translating complex technical concepts into clear, data-driven business narratives.
- Influence decision-making on high-impact, enterprise-wide initiatives, including prioritization of AI and digital investments.
- Coach leaders and teams on effective communication, change management, and adoption strategies related to new technologies.
Financial & Value Management
- Own financial oversight for the digital strategy portfolio, including budget planning, forecasting, and cost optimization.
- Develop and track ROI models for AI and technology investments, ensuring clear linkage to business outcomes.
- Partner with Finance and leadership to ensure disciplined investment decisions and measurable value delivery.
- Identify opportunities for cost savings, efficiency gains, and productivity improvements through technology.
Business Operations & Strategic Planning
- Leverage data, insights, and industry trends to inform long-term strategy for Global Governance digital capabilities.
- Develop business cases for major initiatives, particularly those leveraging AI and emerging technologies.
- Align digital strategy to broader enterprise priorities, including risk management, regulatory compliance, and operational excellence.
- Influence how governance functions adopt and scale technology to drive competitive advantage.
Technology & Industry Leadership
- Maintain deep awareness of emerging technologies, AI trends, and governance-related innovations.
- Evaluate and approve technology strategies, initiatives, and investments across the domain.
- Establish best-in-class operating models, processes, and ways of working for digital product delivery.
- Represent Walmart externally to build industry presence and influence governance technology practices.
People Leadership & Talent Development
- Build and lead a high-performing team with expertise in AI, technology operations, program management, and digital delivery.
- Drive talent strategy, including recruiting, development, and succession planning for emerging technology capabilities.
- Foster a culture of innovation, continuous learning, and responsible experimentation with new technologies.
- Coach leaders and teams to effectively operate in a technology-enabled, data-driven environment.
Culture, Ethics & Responsible AI
- Champion Walmart’s culture of integrity by embedding ethics, compliance, and responsible AI principles into all programs and technologies.
- Ensure all solutions align with legal, privacy, and regulatory standards globally.
- Promote transparency, accountability, and ethical use of data and AI across Global Governance.
What Makes This Role Unique
- Drives enterprise-level AI adoption within one of Walmart’s most critical risk and governance functions
- Direct exposure to CLO and senior leadership decision-making
- Ability to shape how AI transforms legal, compliance, and security operations at global scale
- Opportunity to build a next-generation digital governance capability
What you'll bring...
- Proven experience leading large-scale technology, AI, or digital transformation programs
- Strong understanding of AI/ML, automation, and data-driven solutions
- Deep expertise in program management, financial oversight, and stakeholder influence
- Ability to operate at both strategic and execution levels
- Experience working in regulated, risk-sensitive environments (preferred)
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $160,000.00 - $320,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 8 years’ experience inproject management, program management, program operations, or related area.Option 2: 10 years’ experience in project management, program management, program operations, or related area.5 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
811 Excellence, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.