Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs.
This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.
About Superhuman
Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.
The Opportunity
The Lifecycle Marketing team owns the end-to-end user journey across Superhuman’s multi-product ecosystem, accelerating activation, engagement, retention, and expansion.
We’re hiring a Group Manager, Managed Lifecycle Marketing, to lead the B2B-facing arm of that mission.
You will own the end-to-end lifecycle strategy for Grammarly’s managed (sales-assisted) business line to drive value for our enterprise products—from generating pipeline from our product user base, through onboarding new managed accounts, to driving product engagement and renewal readiness for accounts, keeping our business healthy, and expanding. You lead a team of three, partnering tightly with Demand Generation, Customer Success, Customer Onboarding, Enterprise Product, Sales, Data Science, and Marketing Operations to move key metrics at every stage of the managed funnel.
In this role, you will:
Pipeline & Enterprise Awareness
- Support your team in building and scaling demand campaigns targeting senior decision-makers within our product database to generate awareness, MQLs, and pipeline
- Design and optimize integrated campaigns across email and in-product messaging (IPM) in Iterable, working in lockstep with Revenue Marketing to understand positioning, audience, and goals
- Develop evergreen nurture programs, seasonal content plays, and experiments using behavioral signals (web visits, feature usage, departmental clusters) and machine learning to surface and qualify high-intent leads
Retention & Expansion
- Partner with Customer Onboarding to design and optimize the new user and admin experience, ensuring onboarding is updated with feature accuracy and aligned to admin setup goals
- Collaborate with Customer Success to drive meaningful engagement throughout the extent of the contract lifecycle, including understanding retention indicators, impact of new product features, and last-mile renewal plays to prevent churn
- Develop programs that serve unique needs, including lifecycle strategies for our scaled (low-touch) customer accounts, as well as high-touch enterprise and ABM-style campaigns
Analytics & Performance Measurement
- Work with partner teams to understand how Lifecycle is contributing across the business, including developing perspectives on leading indicators, multi-touch attribution models, and business trends
- Build and own a continuous set of goals in partnership with the team to calibrate on regular performance
- Understand the broader data structure of Managed Business and leverage dashboards and CDP tools as needed to build audiences and understand the opportunity size of different segments
Team Leadership & Cross-Functional Collaboration
- Manage three direct reports with campaign support, performance coaching, and career development
- Meet regularly with cross-functional leaders across the Business to understand high-level product and strategic levers, and adapt them accordingly to Lifecycle strategies
- Define team priorities, build the roadmap, and represent Managed Lifecycle in QBRs and leadership forums
Qualifications
- 10+ years in lifecycle, CRM, or growth marketing, with meaningful B2B or enterprise experience
- Proven track record building full-funnel programs that drive measurable pipeline and revenue impact
- Hands-on experience with email and in-product messaging platforms (Iterable experience a strong plus) and CRM/MAP systems (Salesforce, Pardot or equivalent)
- Strong analytical skills — comfortable developing metrics, interpreting funnel performance, and designing experiments with clear success criteria
- Experience managing and developing a team, with a track record of building collaborative cultures across functions
- Sharp communicator who can build trust with Sales, CS, Product, and Data Science stakeholders and translate between marketing strategy and technical execution
- Comfort with ambiguity and a bias toward action — you enjoy building programs from the ground up as much as optimizing what exists
Compensation and Benefits
Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.
Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future.
We encourage you to apply
At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).