About the Role
The Virtual Brand pod is a new team within our Enterprise function, supporting the rapid expansion of our Virtual Brand partners across the UK. As these partners grow at pace, they face unique operational challenges; and that's where you come in.
As a Partner Success & Operations Manager, you will work closely with Account Managers and have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners.
What you will do
- Operational Excellence: Drive improvement in key operational metrics, enhancing the reliability and efficiency of both partner operations and the Uber Eats platform.
- Data-Driven Insights: Continuously monitor and analyse key partner performance metrics, adoption patterns, and product usage trends to deliver compelling presentations demonstrating value and ROI.
- Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights, and align on future objectives.
- Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchants’ pain points and implement product and service enhancements.
- Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long-term success.
- Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.
What you will need
- 5+ years of experience in a highly analytical commercial role.
- Proficient in using SQL to extract insights and analyse data effectively.
- Expertise in operational excellence and analytics, with experience presenting data-driven insights at an executive level.
- A strong background with data and data analysis, making data-led decisions and using sound business judgement.
- Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively.
- Speed, resourcefulness, and a go-getter attitude. This team moves fast and always operates in new spaces
- Experience working with Virtual Brands
- Proficient in using SQL to extract insights and analyse data effectively
- Client-facing experience at executive levels.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.