About the Role
As part of the Grocery & Retail EMEA Central Operations team, you will own consumer-facing operations across 10+ EMEA markets, delivering a seamless and delightful consumer experience at scale. In this role, you will play a pivotal part in launching and expanding Uber Grocery & Retail into new and existing markets across the region, including supporting the expansion of Uber Eats into six new markets. You will help launch, scale, and optimize operations to unlock the next phase of growth across EMEA.
You’ll collaborate closely with the Global Growth Consumer Pod, local EMEA market teams, and Consumer Product Operations to drive impact from strategy through execution.
To succeed, you’ll need a deep understanding of the customer acquisition funnel and the ability to execute, analyze, and continuously optimize multi-channel strategies that accelerate growth, improve conversion, and elevate the end-to-end consumer journey.
What You Will Do
Scale and Optimize Processes: Develop, implement, and refine both new and existing processes to ensure the consumer business can operate efficiently and support sustainable growth.
Manage Promotional Budget: Oversee the promotional budget to drive cost-effective user acquisition, engagement, and retention strategies.
Drive User Acquisition: Plan, launch, and continuously optimize user acquisition campaigns across channels to fuel rapid, sustainable growth.
Craft Localized Market Strategies: Design and execute market plans that reflect local market dynamics, regulatory requirements, user behaviors, and cultural insights.
Go-to-Market Merchant Launches: Drive awareness and adoption of new merchant partnerships by planning and executing strategic go-to-market campaigns.
What You Will Need
3+ years of professional work experience in a related field (business operations, tech, analytics, consulting, banking, etc.)
Strong operational capabilities: drive structured execution, navigate ambiguity, and deliver results in fast-scaling, cross-functional environments.
Project & Stakeholder Management: Demonstrated ability to work closely with cross-functional teams, plan and prioritize work streams across multiple projects, and complete tasks with close attention to detail.
Analytical Mindset: Experience working with complex datasets using SQL, Excel/Google Sheets (or equivalent tools) to derive insights, validate real-world observations, and synthesize recommendations.
Problem Solving: Ability to break down ambiguous problems by applying structure and using data-driven insights to solve them.
Bonus Points
Background in investment banking or consulting is a plus.
Prior experience in the grocery, retail, e-commerce, or rapid-delivery sectors.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend Tuesdays, Wednesdays, and Thursdays in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.