Growth Strategist, Enterprise (customer Success)

Clay Clay · Vertical AI · New York, NY · CX

This role is for a Growth Strategist at Clay, a company that helps organizations use AI for growth. The strategist will partner with enterprise clients to define, scale, and expand their use of Clay's platform, acting as a strategic business partner and product voice. Responsibilities include onboarding customers, co-creating growth strategies, driving adoption, influencing the product roadmap, and building new programs. The ideal candidate has strategic, product-minded thinking, deep GTM fluency in B2B SaaS, customer obsession, and a builder mentality.

What you'd actually do

  1. Onboard with velocity & vision: Guide customers to their first “aha” moment in Clay, ensuring fast time-to-value while positioning Clay as a long-term strategic lever.
  2. Be a growth partner: Act as an extension of our customers’ GTM teams by co-creating new plays, uncovering fresh use cases, and helping them stay ahead of their competitors.
  3. Drive ongoing adoption & expansion: Continuously identify opportunities for Clay across sales, revops, marketing, and CX, expanding Clay’s footprint within the org.
  4. Shape renewal outcomes: By driving outsized value, ensure every customer sees Clay as indispensable, leading to strong renewals and multi-team expansions.
  5. Influence our roadmap: Synthesize patterns from enterprise accounts and collaborate with Product, Engineering, and Design to bring customer-driven innovation to Clay.

Skills

Required

  • Strategic, product-minded thinking
  • Deep GTM fluency in B2B SaaS
  • Customer obsession with business savvy
  • Builder DNA

Nice to have

  • Held an in-house GTM operator role

What the JD emphasized

  • define, scale, and continuously expand their Clay strategy
  • strategic business partner
  • strategic, product-minded thinking
  • Deep GTM fluency
  • Customer obsession with business savvy
  • Builder DNA