Growth Strategist, Scale (customer Success)

Clay · Vertical AI · New York, NY · CX

This role focuses on customer success and growth strategy for a SaaS company that leverages AI. The Growth Strategist will onboard customers, drive adoption, expand existing accounts, build new customer success programs, and provide customer feedback to the product and engineering teams. The role requires a passion for the product, domain expertise in B2B SaaS go-to-market operations, and customer-facing experience.

What you'd actually do

  1. You will own one of the most important metrics — how fast our customers launch their first use case and get value from Clay.
  2. You will use data (via Clay!) to proactively reach out to high priority customers on our self-serve plans, offering workshops and help them get more value.
  3. As a result of your great work onboarding and helping customers adopt Clay, you will expand their plans and help them get even more value out of the product over time.
  4. This is a brand new role at Clay, and you will have the opportunity to partner with our Head of CX to build new programs for our customers as different needs arise.
  5. As the steward of our customer relationships and a big Clay user yourself, everyone else at the company will want a piece of you! In particular, you will partner closely with our engineering, design and product team to share synthesized customer feedback and work with them to incorporate it in the development of new features.

Skills

Required

  • Customer onboarding and implementation
  • Proactive customer engagement
  • Customer expansion and revenue growth
  • Program development
  • Customer feedback synthesis
  • B2B SaaS domain expertise
  • Go-to-market operations experience
  • Customer-facing experience
  • Customer value orientation
  • Revenue generation

Nice to have

  • Prior experience in revops, markops or other go-to-market operator roles in-house or at an agency.

What the JD emphasized

  • Passion for Clay
  • customer-facing experience
  • B2B SaaS
  • go-to-market operations