About the Role
Uber Direct is our Delivery-as-a-Service product, enabling retailers, grocers, and integration partners to offer seamless last-mile delivery through their own channels using Uber’s logistics network.
As a Growth Strategy Manager, you will support the growth and performance of Uber Direct’s retail and integrations partnerships in the UK. You’ll work with partners to identify growth opportunities, improve operational performance, and help shape scalable strategies that enhance both partner success and end-user experience.
This role sits at the intersection of strategy, operations, and account management, and is ideal for someone who enjoys using data to drive decisions, solving complex problems, and contributing to high-impact growth initiatives in a fast-paced environment.
What you'll do:
- Navigate ambiguity and internal complexity to unlock long-term value for a large portfolio of Uber Direct technology, POS, and middleware integration partners.
- Build and grow strategic relationships with key stakeholders, managing pipelines and account milestones with urgency, discipline, and persistent trust-building.
- Coordinate complex integration onboarding and launch activities, working cross-functionally with internal technical and implementation teams to unblock API barriers and manage timeline risks.
- Investigate messy operational issues and pricing or performance friction points, leveraging data to drive decision-making and resolve tough client objections.
- Collaborate across sales, operations, product, and engineering to deliver solutions that scale, translating partner feedback into actionable product roadmap inputs.
- Track metrics, follow through on commitments, and maintain a high quality bar for partner enablement even when timelines are tight and priorities shift.
Who you'll be:
3+ years of customer-facing experience in account management, partnerships, customer success or a related role, with a strong commercial acumen to identify and drive partner growth opportunities.
Experience or familiarity with SaaS, APIs, POS systems, online ordering platforms, technical integrations, or the last-mile delivery and retail ecosystem is highly preferred.
Proven track record of managing client or partner relationships, supporting commercial initiatives, and working cross-functionally across operations, product, technical, legal, or commercial teams.
Strong organizational, project management, and timeline tracking skills with the ability to manage multiple workstreams simultaneously and adapt quickly in an ambiguous, fast-paced environment.
Comfortable using data and insights (Excel/Google Sheets proficiency required; SQL is a plus) to identify trends, measure performance, and support strategic decision-making.
Exceptional communication and stakeholder management skills with the ability to bridge alignment between technical and non-technical teams.
Eagerness to learn, proactively drive initiatives forward, and thrive in a rapidly evolving business environment.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.