Our Customer Success team is at the heart of Asana’s mission to build the Agentic Enterprise, helping customers maximize value as they climb the "context ladder"—from individual task management to enterprise-wide intelligence. We are seeking a visionary and tenured leader to serve as the Head of Customer Success for APAC. Based in our Sydney office, you will lead a high-performing organization across one of our most complex regions and act as a primary architect for the "CS Org of the Future". You will drive the shift toward an AI-powered model where context-aware execution enables customers to move from "doing" work to "guiding" it.
This role is based in our Sydney office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. Most Asanas have the option to work from home on Mondays and Fridays. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you’ll achieve
- Define and execute a multi-year CS strategy for APAC that accounts for the unique cultural, linguistic, and market complexities across the territory.
- Own the regional P&L for Customer Success, driving key performance indicators including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer advocacy.
- Champion the Agentic Enterprise mindset, consulting with C-suite executives on how to scale value through durable context and AI-led orchestration.
- Lead and mentor a high-performing team of CS leaders and individual contributors, fostering a culture of excellence and a "self-driving" organizational mindset.
- Forge deep cross-functional partnerships with regional Sales, Marketing, and Product leaders to align on account strategy and regional growth targets.
- Influence the global product roadmap by surfacing deep market insights from the APAC region to ensure AI capabilities meet diverse market needs
About you
- Tenured Leadership: 5+ years of experience in Customer Success or client-facing leadership role within the SaaS industry, with a proven track record of managing large-scale regional organizations.
- Regional Expertise: Deep knowledge of the APAC market landscape and the ability to navigate diverse business cultures and regulatory environments.
- AI Visionary: Advanced understanding of "Agentic AI" and the ability to articulate how durable context and orchestration drive business value.
- Self-Starter & Problem Solver: A proactive leader who thrives in ambiguity and is passionate about finding innovative solutions to complex organisational challenges.
- Influential Partner: Exceptional ability to build consensus and influence stakeholders across global, matrixed organizations.
- Change Agent: Proactive problem solver who thrives in ambiguity and is passionate about building the future of how companies operate in an AI-centric world.
- Emerging Tech Curiosity: Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we’ll offer** **Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our mission. We provide equitable and competitive benefits packages that support our employees worldwide, including:
- Mental health, wellness, and fitness benefits.
- Career coaching and support.
- Inclusive family-building benefits.
- Long-term savings or retirement plans.
- In-office culinary options tailored to dietary preferences.
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
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About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
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