The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
As Head of Developer Communities, you will lead the transformation and global scale of PayPal’s Developer Relations (DevRel) community strategy. This role provides strategic leadership for building trusted, inclusive developer and merchant communities that accelerate adoption of PayPal products and improve end-to-end developer experience.
You will lead a globally distributed team responsible for community programs, advocacy initiatives, advisory boards, and engagement across online and in-person channels. Acting as the voice of the developer, you will partner closely with Engineering, Product Management, Marketing, Sales, and Corporate Communications to translate community feedback into improvements across APIs, SDKs, documentation, onboarding, and platform capabilities. This role ensures PayPal delivers a consistent, high-quality, and brand-aligned experience across the global developer ecosystem while driving measurable business impact.
Job Description:
**Essential Responsibilities: **
- Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
- Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
- Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Champions the customer experience and prioritizes customer needs in product requirements and decision making.
- Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
- Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Responsible for product profitability, including budgetary decisions.
- Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
- Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Minimum Qualifications:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- 2 years of experience leading others
Additional Responsibilities & Preferred Qualifications:
Additional Responsibilities
- Create, lead, and scale PayPal’s global developer and merchant community strategy across online and offline channels.
- Identify, launch, and grow developer communities where PayPal products deliver the strongest value, driving experimentation, adoption, and long-term engagement.
- Own and evolve community presence across third-party platforms (e.g., Discord, Reddit, Stack Overflow) in addition to PayPal-hosted properties.
- Design and operate developer and merchant advocacy programs, including Champions programs, advisory boards, beta communities, and early-access initiatives.
- Serve as the primary advocate for developers by translating community feedback into actionable insights for Engineering and Product teams.
- Partner with Product and Engineering to influence roadmaps, improve APIs, SDKs, documentation, onboarding experiences, and developer tooling.
- Lead global social, content, and communications strategies tailored to developers, including blogs, videos, technical content, and messaging platforms.
- Coordinate community and advocacy services provided to business units and product teams to ensure consistency, quality, and scale.
- Plan, host, and participate in developer and merchant events, meetups, and conferences to grow awareness and strengthen relationships.
- Establish success metrics and reporting frameworks to measure engagement, sentiment, adoption, and business impact.
- Collaborate cross-functionally with Corporate Marketing, PR/Comms, Legal, Sales, and regional teams to ensure aligned, compliant, and brand-consistent execution.
- Build strong external relationships with developers, merchants, partners, industry leaders, and media.
- Stay current on AI, FinTech, ecommerce, and developer-platform trends to continuously evolve community strategy.
- Manage budgets, resources, and vendor partnerships to support global community programs at scale.
Preferred Qualifications
- 10+ years of experience leading developer communities, DevRel, or product-adjacent programs at global scale.
- Proven experience managing distributed, cross-functional, and international teams.
- Strong background in developer platforms, APIs, SDKs, and web or ecommerce architectures.
- Experience influencing product and engineering roadmaps through community insights and data.
- Demonstrated success building advocacy, advisory, and ambassador programs.
- Deep familiarity with open-source technologies and developer ecosystems, ideally within FinTech or ecommerce.
- Exceptional communication, storytelling, and stakeholder-management skills.
- Data-driven mindset with experience leveraging analytics, testing, and feedback loops to optimize engagement.
- Passion for coaching, mentoring, and developing high-performing teams.
- Ability to drive alignment and execution across complex organizations.
- Willingness to travel approximately 20–30% to support global community initiatives.
Subsidiary:
PayPal
Travel Percent:
0
- The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:
San Jose, California | ($218,000.00 - $323,950.00 Annually)
Additional Location(s) | Pay Range:
No other locations are assigned to this requisition currently.
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Who We Are:
Click Here to learn more about our culture and community.
**Commitment to Diversity and Inclusion **
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.