Head of Global Sales Operations

Monday.com Monday.com · Enterprise · New York, NY · Strategy & Operations

Seeking a Head of Global Sales Operations to lead Sales Operations and Global Business Partners within Revenue Operations. This role involves managing a distributed team, acting as a strategic partner to Sales GMs, supporting planning, tracking execution against targets, providing data-driven insights, and optimizing regional results. The role also owns the operational cadence of the Sales org, including forecasting, revenue reviews, QBRs, defining rules of engagement, and monitoring the sales tech stack. Requires 8-12+ years of experience in Revenue Operations, Sales Operations, or Business Operations in a SaaS/tech environment, with proven people leadership, strong analytical skills, and experience with CRM systems like Salesforce.

What you'd actually do

  1. Manage distributed team of regional directors - each of whom support one of monday’s regions (North America, LATAM, EMEA and APJ).
  2. Own the operational cadence of the Sales org, including forecast calls, revenue reviews, and QBRs.
  3. Lead the forecasting process, ensuring accuracy, accountability, and transparency.
  4. Define and enforce rules of engagement and policies, ensuring fairness and consistency across the org.
  5. Proactively monitor the revenue machine to identify and address broken processes or bottlenecks across top of funnel and the sales motion

Skills

Required

  • Revenue Operations
  • Sales Operations
  • Business Operations
  • SaaS/tech environment experience
  • People leadership (managing managers)
  • Team development
  • Strategic process design
  • Operational execution
  • Partnering with regional sales leadership
  • Go-to-market (GTM) motions
  • End-to-end customer journey understanding
  • Forecasting
  • KPI design
  • Business performance reporting
  • CRM systems (Salesforce)
  • Sales tech stacks
  • Process standardization
  • Global team adoption
  • Communication skills
  • Executive partnering
  • Cross-functional influence
  • Project management
  • Cross-functional collaboration
  • Strategic thinking
  • Hands-on approach
  • Detail-oriented approach

Nice to have

  • Bonus potential
  • Equity incentive program eligibility

What the JD emphasized

  • Proven people leadership experience, including managing managers and developing high-performing teams across multiple functional areas.
  • Proven leadership of teams spanning both strategic process design and operational execution.
  • Experience working directly with regional sales leadership as a trusted partner.
  • Strong analytical skills with experience in forecasting, KPI design, and business performance reporting.
  • Track record of driving process standardization and adoption across global teams.