Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe is investing in building out its Global Professional Services team to actively engage all customers from Fortune 100s to startups to help accelerate their adoption of Stripe capabilities. The Head of Professional Services (Southeast Asia and Greater China) will help drive our professional services revenue, crafting our service offerings and working cross-functionally to bring them to market. The team is responsible for ensuring that our customers deploy quickly with high quality integrations. It then partners closely with front line developers and technical leaders to ensure our customers continue to derive strategic value from Stripe and grow with us as our respective product portfolio expands. In addition, as we master the craft of deployment services, help build the asset and strategy that will enable us to scale through our partner ecosystem.
What you’ll do
In this role, you will be responsible for strategic leadership and management oversight of the Professional Services organization in SEA & GCN in support of Stripe’s business goals. Reporting to the JAPAC Head of Professional Services, this is a high-visibility role that provides the development of the overall professional services plan and setting the strategic direction, performance standards, with a focus on customer success for the professional services team. You will define, develop, and manage all strategic service offerings and outcomes to drive and support the end-to-end customer experience in close coordination with the professional services teams in other regions.
Responsibilities
- Develop and execute Stripe’s SEA/GCN Professional Services strategy in alignment with Stripe’s global priorities across product, sales, and marketing
- Hire and lead a high-performing team of consultants, engagement managers, integration engineers and professional services leaders, who partner with our sales team and customers to drive adoption of Stripe capabilities to deliver business value
- Cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
- Cultivate executive relationships with C-levels within our customers and partners
- Work with engineering and product to develop product roadmaps aligned with customers’ needs, new market opportunities/requirements, and the competitive landscape
- Develop business and strategic cases for new service offerings and drive consensus among decision-makers
- Work across teams at Stripe to develop service offerings, value propositions and sales playbooks, partner programs, marketing strategy, pricing and revenue tracking
- Report out on a regular weekly, monthly, and quarterly cadence to all key stakeholders, with a strong analytical approach and crisp communication style
Who you are
This role requires deep knowledge and experience in building and growing a regional Professional Services organization, including building out service offerings, recruiting and developing top talent, delivering high quality services to achieve customer outcomes, driving negotiating agreements, and partnering with product engineering on customer needs and priorities.
The successful candidate will have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus.
This individual will also have strong leadership experience in building high-performing teams as well as have a deep understanding of what will be needed to properly resource a Professional Services strategy in SEA/GCN, working with stakeholders to develop a plan for ensuring the success and high quality of our service delivery. A keen sense of ownership, drive, and entrepreneurship is a must. An understanding of the economics of the payments space and the e-commerce ecosystem would be a bonus.
Minimum requirements
- 5+ years of building and leading high performing professional services and/or solution architect teams in a high growth technology environment
- Demonstrated ability to negotiate high-value deals with a C-level audience and positively influence the outcome
- Professional and technical knowledge, as well as an extensive understanding of industry trends and the key players in the competitive landscape
- Strong written and verbal communication skills, with deep experience presenting to senior management.
- Sound business judgment, proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses and influencing results
- Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
- Highly organized, multi-tasking skills, take ownership, be efficient in ambiguous situations
- Willingness to travel (on average two national/international trips per month)
Preferred qualifications
- Mandarin speaking ability is preferred as you’ll be engaging with some of our most complex China-based merchants and supporting the China market - working with their sales, developer, operations, and finance teams
- Experience working in the financial services/payments industry