About the Role
Restaurant Partners are the backbone of Uber Eats, allowing us to create outstanding consumer selection and powering the growth of our platform as we innovate and expand our suite of products. As Head of SMB Account Management (m/w/d) at Uber Eats - Germany, you are a business owner who will drive the growth strategy and customer experience for our existing restaurant partners (and growing!).
You will be responsible for the Account Management of SMB Restaurants for Germany, leading a team of managers and their Account Managers across different locations in Germany. SMB Restaurants is the largest segment of Uber Eats, responsible for the majority of our sales and growth. Germany is one of the key growth markets globally, where you'll have the potential to shape a business for the future.
What you'll do:
- Lead & Inspire: You will lead the complete team of restaurant SMB Account Managers for Uber Eats Germany, focusing on hiring, developing, and retaining a strong and motivated pool of talent.
- Cultivate Partnerships: Work closely with our Restaurant Partners, building lasting relationships and ensuring their satisfaction and success working with Uber Eats.
- Drive Mutual Growth: Be instrumental in boosting restaurant revenue and value on the Uber Eats platform. This involves strategically leveraging tools like marketing and product adoption while ensuring a strong end-customer experience.
- Collaborate Across Functions: Expertly manage stakeholder relationships, working cross-functionally with Sales, Operations, and Marketing to enhance the restaurant partner experience and achieve growth targets.
What you'll have:
- Language Proficiency: Fluency in German is required and based in Berlin.
- Proven Leadership: An extensive track record of managing, coaching, and developing high-performing account management teams of 20+ members, including the management of other leaders.
- Industry Experience: Substantial experience in a fast-paced B2B environment, ideally with a focus on SMB and a significant digital component.
- Strategic & Scalable Mindset: Strong project management skills with a demonstrated ability to design and implement scalable processes that drive efficiency and growth.
- Data-Driven Acumen: Advanced analytical skills with the ability to translate complex data into actionable insights and strategic recommendations.
- Entrepreneurial Spirit: A true ownership mentality, with a passion for building from the ground up and a relentless drive to achieve shared goals.
- Exceptional Communication: World-class interpersonal skills, with a natural ability to build rapport, foster collaboration, and influence stakeholders at all levels.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend Tuesdays, Wednesday, and Thursdays in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.