About the Role
As the Head of SMB Account Management, you will lead, develop, and scale account management for Taiwan’s largest restaurant segments on Uber Eats. You will be responsible for driving revenue growth, improving customer retention, and expanding market share, while ensuring alignment with Uber’s broader commercial strategy.
This role requires strong leadership, commercial acumen, and system-thinking capabilities. You will lead a large team of Account Managers focused on increasing penetration, driving cross-sell and upsell opportunities, and maximizing customer lifetime value. Success in this role depends on your ability to operate at scale, influence senior stakeholders, design market-specific strategies, and execute with precision.
What You Will Do
Leadership & Team Development
Lead, coach, and develop a high-performing team of managers and Account Managers
Drive customer retention, revenue growth, and adoption of Uber solutions
Foster a culture of performance, accountability, and continuous development
Set clear goals, provide structured feedback, and build strong succession pipelines
Commercial Strategy & Execution
Develop and execute a scalable customer growth strategy aligned with country and global go-to-market priorities
Design and implement repeatable sales motions to improve efficiency and velocity
Leverage data to optimize account segmentation, expansion strategies, and revenue targets
Oversee forecasting, pipeline management, and structured account planning
Monitor market trends, customer needs, and competitive dynamics to refine strategy
Expand Uber’s presence within key restaurant segments through strategic relationship building
Customer & Market Engagement
Act as a trusted advisor to key customers, ensuring Uber solutions deliver measurable business impact
Maintain strong market awareness and build relationships with restaurant owners, operators, and industry influencers
Partner cross-functionally with Product, Operations, and Marketing to deliver tailored customer solutions
Financial & Operational Excellence
Own revenue targets and P&L accountability for the SMB segment in Uber Eats Taiwan
Identify opportunities to improve sales efficiency, quota attainment, and pricing strategies
Implement best-in-class processes for performance tracking, KPIs, and customer success in partnership with Commercial Operations
Stakeholder Management & Cross-Functional Alignment
Collaborate with regional and global leadership to shape Uber’s commercial strategy in Taiwan
Ensure alignment across cross-functional teams to drive product-market fit and local market success
Advocate for customer insights to influence product development and innovation
Align local execution with global commercial initiatives to ensure scalability and consistency
Basic Qualifications
10+ years of experience in sales, account management, or commercial leadership
Fluency in both Mandarin and English
Proven experience leading high-performing account management teams in fast-paced environments
Strong track record of driving revenue growth, customer retention, and solution-based selling
Demonstrated ability to design and scale systems and processes for commercial teams
Highly analytical with a data-driven approach to decision-making
Experience operating within complex, matrixed, and cross-functional global organizations
Preferred Qualifications
Experience in the tech or eCommerce industry
Strong understanding of Taiwan’s F&B ecosystem and partnership landscape (including FMCG collaboration)
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.