At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is responsible for investigating unrepresented homeowner liability bodily injury claims. The individual will handle moderate and/or complex CPL (Comprehensive Personal Liability) claims or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.
Key Responsibilities
• Assists in researching or responding to or resolving complex compliance issues and in reviewing files and making recommendations to refer files to Home Office for escalation
• Negotiates and settles claims in accordance with business unit best practices
• Reviews medical reports in preparation for claims settlement evaluation
• Act as the primary point of contact for policyholder attorneys, leading direct negotiations to resolve disputes efficiently
• Coordinate the appraisal process for highly complex, disputed claims, ensuring adherence to policy provisions
• Researches and responds to complex customer communications, concerns, conflicts or issues
• Summarizes documents and enters into claim system notes
• Sets initial reserve, updates reserve, documents rationale and claim summary notes
• Documents a claim file with notes, evaluations and decision making process
• Determines and explains minimum coverage limits in complex claims involving single or multiple claimants
Preferred Qualifications
- 2+ years of prior bodily injury adjusting and Casualty claims experience.
- Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
- Ability to work independently and remotely, while managing time efficiently.
- Familiarity with insurance policies, coverage, and liability determination.
- Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
- Knowledge of innovative tools and platforms for effective claims evaluation.
Remote Home-Based Work This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, Hawaii, or Washington residents.
Notes The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
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Skills
Bodily Injury Claims, Business Communications, Claims Resolution, Critical Thinking, Fraud Investigations, Information Collection, Insurance Claims, Problem Solving, Time Management
Compensation
Compensation offered for this role is 53,500.00 - 84,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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