Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Hotel Partner Solutions Specialist
Introduction to the Team
We're looking for a supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. The Technical Solutions Analyst will assist with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.
In this role, you will:
Apply technical expertise in coordination with technical teams to resolve service and system disruptions.
Recommend interim and long-term solutions to complex problems to ensure successful resolution; guide the analysis of a problem to a successful resolution.
Contact required resources inside and outside the company to resolve the problem.
Develop/maintain support documentation for use by all levels of support personnel.
Identify simple known patterns (a figure, object, word, or sound) hidden in other distracting material and understand opportunities for improving services and/or products.
Confirm comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and answering routine questions.
Create clear, concise , and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).
Consider and understand the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
Report clearly on current work status.
Coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues, and contribute own suggestions.
Think holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.
Assist with a whole system approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.
Research and analyze complex technical data using statistical methods.
Identify that there is a need for process improvement and actively seek guidance from their Manager on how to achieve this.
Demonstrate openness and flexibility to adapting their work to new processes to streamline and be more efficient.
Assist with the development of business area standards and procedures.
Collaborate with team members to co-develop and solve problems.
**Experience and Qualifications: **
0-2 years of experience
Bachelor's degree or equivalent experience. Technical degree preferred.
Demonstrates production and/or data analysis work experience.
Supporting day-to-day operations in technical environments.
A+ Certification or equivalent
AWS Foundational
Technical Skills:
Knowledge of SQL and Excel is essential.
Querybook, Splunk, Kibana, and Postman
Understanding of API, XML
Scrum/Agile methodologies
Salesforce, Jira, Confluence
Automation experience, AI
Experience in working with big datasets.
Python, C++, and other programming languages (nice to have)
Knowledge:
Collect information to understand problems and identify their origin.
Research precedents and known solutions for basic or routine problems.
Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
Familiarity with working with infrastructure services.
Ability to configure or operate cloud infrastructure through tools or interfaces.
Understand lower-level complex systems.
Broad understanding of observability and operational tools.
Foundational understanding of software testing principles.
Familiar with basic concepts of one programming or scripting language (e.g. JavaScript or bash).
Know basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz).
Basic understanding of how team goals fit a business need.
Assist with issue or incident investigations by gathering and documenting necessary information.
Identify, research, test and escalate bugs to the appropriate team for resolution
Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities.
Understands how to proceed with collecting data on customer and employee satisfaction, and supports the data collection and analysis process
The total cash range for this position in Austin is $70,500.00 to $99,000.00. Employees in this role have the potential to increase their pay up to $113,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.