*This position requires both native-level Japanese and business-level English proficiency
As a member of the Japan Operations People eXperience & Technology eXcellence (PXTX) team, HR Partners (HRP) provide hands-on and high-judgment HR support to employees across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, actively executing day-to-day HR operations acting as trusted consultants to employees. HRPs work backwards from the voice of the employee to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, handling cases hands-on from intake to resolution, collaborating extensively with HR Business Partners(HRBPs), Employee Relations, Legal, and others to provide integrated people solutions. As an HRP, you will support employees through consistent execution of HR processes, relationship-building, and timely resolution of employee matters. You will independently handle standard cases while collaborating with senior team members and HRBPs on more complex issues. With visible presence across site operations, you'll foster team culture, support engagement initiatives, and coach leaders on HR practices. You'll leverage data-driven insights and HR technologies to enhance employee experience while developing advanced HR capabilities that position you for continued career growth.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
- Performance Management
- Independently execute standard performance management processes and support managers through moderately complex cases including performance improvement plans, working with senior team members on highly nuanced situations
- Guide managers in implementing performance management tools effectively and support bias-free evaluations and coaching approaches across teams
- Analyze performance data to identify trends, share insights with senior team members, and contribute to solutions for systemic issues
- Employee Relations
- Independently handle standard employee relations cases following established processes and policies, escalating complex matters appropriately
- Support investigations and grievance processes in collaboration with senior team members and Employee Relations teams
- Provide guidance to managers on employee relations matters including policy interpretation and workplace concerns, seeking senior support for complex situations
- Maintain accurate documentation of cases to ensure compliance and support risk mitigation efforts
- Engagement and Culture Building
- Coach frontline leaders on behaviors that impact engagement and retention, reinforcing expectations and guiding effective use of available tools
- Collect and analyze employee feedback, identify issues, and collaborate with senior team members and HRBPs to implement solutions
- Standard Work and Operational Excellence
- Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation
- Provide employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation
- Promote self-service tool adoption and identify opportunities to improve tool usability and effectiveness
- Data Analysis and Insights
- Track and analyze HR-related data including attrition trends, attendance patterns, hiring metrics, and employee sentiment
- Prepare data-driven insights and recommendations for site reviews and team discussions
- Identify process improvement opportunities through systematic data analysis This role leverages innovative customer relationship management tools that enable unique positioning to identify trending issues and themes through data, informing consequent decisions and initiatives across the organization.
A day in the life A typical day involves balancing standard work execution with responsive employee support. You will support employees through consistent execution of HR processes, relationship-building, and timely resolution of employee matters. You will independently handle standard cases while collaborating with senior team members and HRBPs on more complex issues. With visible presence across site operations, you'll foster team culture, support engagement initiatives, and coach leaders on HR practices. You'll leverage data-driven insights, HR technologies, and process automation to enhance employee experience and operational excellence while developing advanced HR capabilities that position you for continued career growth. Through data tools and HR technologies, you'll track metrics and identify trends while building trust through personal interaction. You'll lead employee engagement activities, coordinate feedback channels, and provide coaching to frontline leaders. When highly complex issues arise, you'll seek guidance from senior team members, continuing to develop sound judgment and advanced HR capabilities. Success in this role comes from maintaining organized routines, demonstrating strong follow-through, and building effective partnerships with both the HRBPs and operations leaders. This role requires excellent organizational skills, the ability to balance independence with collaboration, and the capacity to thrive in a fast-paced environment where no two days are the same.
Basic Qualifications
- Bachelor's degree or equivalent
- 2+ years of relevant experience in HR, Human Resources Management, Labor Relations, Business/Management, Psychology, or related field
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Experience communicating effectively across technical and non-technical audiences, including executive level stakeholders
- Experience handling confidential information with discretion and professionalism
- Native-level Japanese proficiency and business-level English proficiency (both written and verbal communication)
Preferred Qualifications
- Bachelor's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or related field
- Experience in customer-facing roles demonstrating strong service orientation
- Experience analyzing data to drive decisions and identify actionable insights
- Experience in facilitating training, performance management, or coaching/mentoring
- Experience working effectively across cross-functional teams and partnering with people at all levels within an organization
- Experience handling ambiguous or undefined challenges through strong problem-solving abilities
- Knowledge of Japanese employment law and HR policies and procedures
- Experience in problem solving and delivering results in fast-paced environments
- Intermediate skills in Microsoft Excel (ability to use pivot tables, VLOOKUP, and formulas)
- Proficiency in using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
- Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in dynamic environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.