Join our dynamic Human Resources Team as an Human Resources Business Advisor (HRBA) where you will play a crucial role in executing strategic HR priorities and supporting clients across the CCB Fraud and Customer Protection Services (FCPS) organization. As the primary relationship manager to the client, this position offers an exciting opportunity to work within a Center of Excellence/Shared Service construct, providing support to senior HR Business Advisors and business leaders on core HR activities.
As a Human Resources Business Advisor in our CCB Fraud and Customer Protection Services (FCPS) organization, you will help deliver the end-to-end Talent Strategy by starting with business problems, curating the right solutions from product offerings, directly informing segmented product strategy and developing a uniform approach to talent and human capital processes.
Job Responsibilities:
- Implement people agenda initiatives for a business area and provide day-to-day advice on human capital matters.
- Advise business leadership on structuring and organizational changes within Line of Business (LOB) areas.
- Support the year-end compensation process and assist managers with compensation decisions.
- Partner with leaders on performance and talent management cycles, including succession planning and promotions.
- Facilitate feedback processes and employee input initiatives, such as action plans based on Employee Opinion Surveys.
- Support development and coaching for managers and emerging leaders.
- Provide front-line support for HR risk and controls initiatives, ensuring appropriate controls for critical processes.
- Utilize workforce data to understand trends and drive talent outcomes.
- Lead or participate in HR projects aligned with key HR priorities.
- Leverage HR products and services to enhance business outcomes and co-create Segment Solutions.
Required Qualifications, Capabilities, and Skills:
- 7+ years of direct Human Resources experience.
- Proven ability to interact with business leaders at all levels and influence employee-related decision-making.
- Project management abilities, including execution skills and end-to-end process improvement.
- Ability to utilize critical thinking and analytical skills to identify issues and trends, develop solutions, and address root causes.
- Strong relationship management skills and ability to navigate across the function and the firm.
- Exceptional communication skills; written and verbal, able to present and articulate ideas to the business and HR colleagues.
- Demonstrated ability to thrive in a fast-paced, collaborative, team-based culture and leverage a matrixed organization to problem-solve, design, and execute people priorities.
- Ability to drive, implement and influence change across multiple stakeholders and within the HR Advisory team.
- Comfortable partnering with employee relations and HR legal on complex and often time-sensitive employee matters.
- Proficient and comfortable using technology, including the MS Office Suite.
Preferred Qualifications, Capabilities, and Skills:
- Human Resources experience preferred.
- Proactively integrates innovative technologies into day-to-day work, including the use of AI tools like large language models (LLMs), and actively shares with fellow colleagues.