Im Transcend- Sr Analyst, Signavio

Johnson & Johnson Johnson & Johnson · Pharma · Titusville, NJ +2

The role is for a Signavio Program Analyst responsible for administering and maintaining the Signavio process management platform, ensuring process repository quality, providing user support, and collaborating with process owners and IT. This involves managing user accounts, permissions, libraries, enforcing standards, supporting integrations, validating models, creating documentation, monitoring usage, and supporting governance processes. The focus is on business process mapping and documentation within an ERP transformation program.

What you'd actually do

  1. Administer and maintain the Signavio environment: user accounts, permissions, libraries, templates, and version control.
  2. Maintain process repository hygiene: enforce naming conventions, metadata completeness, process ownership, and archival policies.
  3. Provide 1st/2nd-line user support for Signavio issues (triage, escalate, track tickets, perform root-cause checks).
  4. Apply and manage configuration changes, updates, and platform releases in coordination with IT and the Signavio vendor.
  5. Support integrations and data flows (e.g., process mining tools, identity/SSO, reporting platforms) by coordinating with technical teams and validating data consistency.

Skills

Required

  • 4 years of relevant work experience with at least 2 years experience supporting or administering a process management/Business Process Mapping platform (Signavio experience preferred).
  • Strong working knowledge of process modeling and BPM fundamentals.
  • Familiarity with basic integration concepts (APIs, SSO/identity) and data validation practices.
  • Excellent written and verbal communication and documentation skills.

Nice to have

  • Hands-on experience specifically with Signavio