About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.
- Support all Traditional Banks/Credit Union implementation project requests for existing clients.
- Consult directly with customers to understand requirements and be able to offer industry best practice recommendations for successful implementations.
- Be able to meet specified job responsibilities with minimal guidance, direction, and/or involvement from management.
- Act as primary liaison between Visa support staff and customers and represent customer system/operational requirements to internal organizations.
- Apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal Visa departments.
- Plan and conduct member meetings and conference calls.
- Manage routine and non-routine, moderately complex processing and change requests, as well as support customer initiatives.
- Assess operational opportunities to increase service quality or efficiency.
- Prepare and maintain detailed project plans, status reports, and issue logs.
- Represent customer system and operational requirements to internal Visa organizations.
- Be responsible for own workflow assignments and take the initiative to resolve problems and meet deadlines.
- Coordinate internal Visa resources to ensure delivery on commitments.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications: 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications: 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) Bachelor’s degree or equivalent experience. Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.). 1 to 3 years of direct experience in project management preferred. 1 to 3 years of experience in electronic funds transfer (EFT), ATM, or retail banking preferred. Experience in a technology-based industry preferred. Ability to comprehend and translate technical issues. Ability to synthesize technical information and apply it to business solutions. Must be able to handle multiple priorities at once and reprioritize tasks with minimal involvement from management. Demonstrated success in customer relationship management. Strong verbal, written, presentation, and interpersonal skills required.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.