Description
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Our team is growing and we are looking for an Implementation Consultant to join our Professional Services team! In this role, you will train, advise and consult with customers to optimize their use of monday.com AI work platform during the course of an implementation project or ongoing managed services engagement. You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects!
About The Role
- Lead AI transformation and implementation projects for monday.com customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced monday.com features and functionality.
- Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption of monday.com across their organization.
- Design sophisticated workflows and relational data structures within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed.
- Actively leverage monday AI and external Generative/Agentic AI tools to accelerate solution design, automate complex business logic, and deliver intelligent workflows for our customers.
- Act as a project manager for small to medium sized projects by building and executing on project plans that ensure deliverables stay on-time and on-budget.
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
- Represent the voice of the customer by advocating for their needs and influencing the product development roadmap.
Requirements
- 2+ years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager.
- Experience leading software implementation or managed services projects that required hands-on build and system configuration.
- Hands-on experience with Generative/Agentic AI tools and a strong understanding of how to leverage AI in streamlining work productivity and building workflows
- Experience with project management, CRM, service desk, and/or collaborative work management software.
- Strong project management and problem solving skills, rooted in computational thinking and systems design.
- Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives.
- Ability to clearly articulate technical topics to a non-technical audience.
- Foundational knowledge of APIs (GraphQL) and other integration tools (make.com) is a plus.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- Ability to take initiative and adapt.
- BA or BS degree preferred
_ For Denver, CO based hires only: Compensation Range: $82,000-$110,000_ base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Denver may differ based on the cost of labor and such additional factors for such other locations
**Please note that this role is on a hybrid model. **
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Our Team
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.