Implementation Consultant

Snyk Snyk · Enterprise · San Francisco, CA

This role is for an Implementation Consultant at Snyk, a company focused on secure AI software development. The consultant will be responsible for customer project delivery, managing onboarding engagements, and collaborating with internal teams to ensure customer success. The role requires technical consulting experience, knowledge of SDLC and DevOps, and strong project management skills. While the company is AI-focused, this specific role is not directly building or researching AI models, but rather implementing and supporting the company's AI-native platform for customers.

What you'd actually do

  1. Own project delivery from kick-off to closure for customer implementations, ensuring value is delivered
  2. Lead and manage multiple onboarding engagements simultaneously, facilitating customer outcomes across various teams
  3. Manage and optimize the Snyk Onboarding practices
  4. Communicate regularly with project stakeholders on status, schedule, and risk factors through each phase of implementation
  5. Collaborate cross-functionally with Sales, Product Management, Engineering, and Support to accelerate customer onboarding

Skills

Required

  • 3+ years of technical consulting, SaaS software implementation, or customer-facing experience as a technical lead
  • Working knowledge of SDLC and DevOps methodologies
  • Proven ability to facilitate hands-on technical work and excellent client and project management skills
  • Experience with CI/CD and DevOps tools
  • Ability to clearly articulate complex technical issues and a demonstrated consultative and technical aptitude

Nice to have

  • degree in Computer Science with experience in programming
  • Spanish and/or Portuguese
  • experience as a Technical Account Manager, Project Manager, Solution Architect, or Sales Engineer for AppSec, CI, or DevSecOps products and services
  • security certification such as CEH, CISSP, or CSSLP, or other
  • experience with enterprise-scale web development technologies and microservices
  • interest in application security, and an understanding of the importance of a developer first approach

What the JD emphasized

  • technical consulting
  • SaaS software implementation
  • customer-facing experience