About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary
The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, successful deployment and support of Visa products and services, enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.
We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
What an Implementation Consultant, Commercial and Money Movement Solutions (CMS) does at Visa:
Commercial and Money Movement Solutions (CMS) is a key business pillar in Visa that leads money movement solutions and platforms for commercial clients – from micro, small and mid-sized companies to large corporations, government institutions and other payment enablers across their journey. The CMS Client Service team is responsible for closely partnering with our clients and internal cross-functional teams to successfully deliver CMS solutions and platforms, ranging from new client implementations and onboarding to business-as-usual support, consultation and client success.
This position serves as a project and implementation manager, as well as a subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions’ suite of products. This is an individual contributor responsible for managing project and product delivery and taking a broad perspective to identify innovative solutions to meet Client needs. This role serves to understand, gather and document our client’s project requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.
In this role, you are expected to:
- Provide quality project management and implementation support to Visa client institutions, processors and/or third-party platforms in assigned region to ensure client expectations are exceeded.
- Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.
- Coordinate directly with clients to understand product setup requirements, and facilitate product installations, conversions and maintenance requests without client impact.
- As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
- Represent client change requests, system or operational requirements, negotiate and manage expectations internally and externally.
- Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.
- Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and/or SharePoint.
- Build and enhance strong working relationships with key Visa client institutions, technology providers and internal stakeholders.
- Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
- Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
- Work independently with minimal supervision for own assignments and must be able to take the initiative to upskill independently, and resolve challenging and complex problems within the established deadlines.
- Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.
- While the role is based in Singapore, you will be providing services to clients across the Asia Pacific region.
Why this is important to Visa:
The role is vital and works across a breadth of internal and external stakeholders to achieve the stated project objectives. This role provides an excellent opportunity to grow Visa’s business in the money movement and commercial solutions space by driving value to our clients through effective enablement and support. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.
Projects you will be a part of:
As part of the team, you will have the opportunity to work on strategically important projects for clients and for Visa.
- Working with hub, regional and global teams to expand the CMS business across the AP region.
- Working with regional and global client delivery teams to deliver a seamless client experience.
- Understanding and executing CMS product and service requirements, coordinating with internal and external resources to accomplish our client’s and Visa’s objectives.
Qualifications
We are looking for an individual who has already accumulated a variety of experience, is infinitely curious about the payments industry, is results-driven and client-centric. As a candidate, you should have:
- A Bachelor’s degree in Computer Science, Information Technology or equivalent qualifications.
- Minimum 8+ years of experience in project management and/or implementation support in the payments /technology industry.
- Significant implementation experience with API and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman.
- Significant implementation experience with batch files or data-interfacing projects to downline platforms for reporting and reconciliation of commercial data.
- Significant experience applying project management methodology to effectively track, execute, report and prioritize projects under minimal supervision.
- Good experience with secure communication protocols such as SFTP, FTP/S and HTTPS.
- The ability to research and understand technical documents such as client implementation guides and/or messaging specifications and guide the client effectively on the respective technical requirements.
- The ability to break down problems into solvable components and utilize existing support mechanisms to seek resolution.
- Functional application implementation experience, business analysis, testing, training, or technical support experience in a client-facing role.
- Excellent verbal and written communication skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
- Ability to communicate clearly with internal leadership team on project status, action and risk items.
- Excellent presentation skills and ability to build effective and clear presentation materials.
- Demonstrated expertise in using standard MS Office tools such as MS Project, Excel, PowerPoint, Word, Visio.
What will also help:
- Broad operational experience in cross border payments and be able to relate the operational needs of the client to their business drivers. The individual is committed to excelling with partners, with accomplishment in understanding, anticipating and delivering the client’s needs. The ideal candidate leads by example, taking accountability to organize across the company to deliver at the highest standard.
- Knowledge in credit card processing and card processing systems is a plus.
- Experience with Cash Management solutions, domestic and international fund transfers and SWIFT is a plus
- Previous experience in roles such Software Development, Technical Support or Presales is a plus.
- Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage.
- Basic knowledge of contracts, participating agreements, enrollment forms and/or MSAs a plus.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.