About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary
The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, successful deployment and support of Visa products and services, enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.
We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
What an Implementation Consultant, Commercial and Money Movement Solutions (CMS) does at Visa:
Commercial and Money Movement Solutions (CMS) is a key business pillar in Visa that leads money movement solutions and platforms for commercial clients – from micro, small and mid-sized companies to large corporations, government institutions and other payment enablers across their journey. The CMS Client Service team is responsible for closely partnering with our clients and internal cross-functional teams to successfully deliver CMS solutions and platforms, ranging from new client implementations and onboarding to business-as-usual support, consultation and client success.
This position serves as a project cum implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions’ suite of products. This is an individual contributor responsible for managing project and product delivery, taking a broad perspective to identify innovative solutions to meet Client needs. This role serves to understand, gather and document Visa CMS clients’ requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.
In this role, you are expected to:
- Provide quality project management and implementation support to Visa client institutions, processors and third-party platforms in assigned region to ensure client expectations are exceeded.
- Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.
- Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.
- As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
- Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.
- Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.
- Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and SharePoint.
- Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.
- Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
- Proactively identify opportunities and implement recommendations to increase service quality and efficiency.
- Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.
- Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services
- Responsible for supporting North American issuers as part of an initial pilot delivering implementation and onboarding support for Visa Commercial and Money Movement Solutions.
Projects you will be a part of:
As part of the team, you will get the opportunity to work on strategically important projects for clients and Visa.
- Working with the hub, regional and global teams to expand B2B cards payment business across the AP region.
- Supporting and working with regional and global client delivery and client services counterparts to deliver a seamless client experience.
- Key focus on commercial card related solutions with opportunities to diversify into money movement solutions where applicable.
Why this is important to Visa:
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
What you will need:
We are looking to hire candidates who have already accumulated a variety of experience, you will be curious about the payments industry, results-driven and client-centric. As a candidate, you should have:
- Bachelor's Degree in Computer Science, Information Technology or equivalent qualifications.
- Minimum 8 years of experience in product or project management, implementation or technical support in the payments industry and technology industry.
- Functional implementation experience, business analysis. testing, training, or technical support experience in a B2B client-facing role.
- Ability to apply project management methodology to effectively manage and prioritize projects under minimal supervision.
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
- Good experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.
- Knowledge of secure communication protocols such as SFTP, FTPS and HTTPS, PGP and message level encryption.
- Must be able to understand technical documents such as client facing guides and messaging specifications.
- Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
- Excellent verbal and written communication skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
- Ability to communicate clearly with internal leadership team on project status and action items.
- Excellent presentation and interpersonal skills and ability to build effective and clear presentation materials.
- Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
- Role is based in Pasay, Philippines.
- Must be Amenable to Work US Hours
What will also help:
- Knowledge in credit card processing and card processing systems is highly desired.
- Experience working with expense and workflow management as well as financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is highly desired.
- Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage.
- Ability to converse or read Chinese, Japanese or Korea is a plus.
- Previous experience in roles such Software Development, Technical Support or Presales is a plus.
- Experience with Cash Management solutions, fund transfers and SWIFT is a plus.
- Basic knowledge of contracts, participating agreements, enrollment forms and MSAs a plus.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.