AC Wellness Network LLC is a subsidiary of Apple Inc. and is the dedicated management services organization (MSO) for AC Wellness, a dedicated independent medical group that serves Apple Wellness Centers in Santa Clara Valley. Our mission is to deliver the world’s best healthcare experiences for Apple employees.
The MSO is looking for an Implementation Specialist who will function as the critical bridge between clinical, operations, engineering, and design teams, responsible for leading the optimization of workflows across key organizational projects.
Description
This role will champion the voice of the clinician and operations, ensuring that products meet their needs and improve workflows. The ideal candidate will possess a strong analytical mindset, excellent project management and communication skills, and the ability to foster collaborative relationships across departments. The Specialist will play a key role in defining, developing, and launching new features, driving adoption, and maximizing their impact.
Responsibilities
Drive workflow design and implementation: Manage the complete process of workflow projects from initiation to launch, ensuring alignment with strategic goals. Analyze and optimize operations: Identify areas for improvement within existing processes, developing streamlined workflows to maximize efficiency. Collaborate on new process execution: Partner with cross-functional teams (engineering, design, etc.) to implement new workflows effectively. Perform efficiency reviews for continuous improvement: Regularly assess workflow performance, refining processes to enhance efficiency and achieve optimal results. Create training resources for user adoption: Develop training materials and resources that facilitate user understanding and adoption of new workflows. Communicate project updates to stakeholders: Provide timely updates on project status, changes, and impacts to sponsors and relevant stakeholders. Build strong cross-functional relationships: Foster collaboration and teamwork across departments to achieve shared objectives. Define product requirements and provide implementation support: Collaborate to define product requirements, establish KPIs, and support the implementation of new features.
Minimum Qualifications
Bachelor's degree 5+ years of health operations management or service experience with administrative and clinical workflows, data reporting and interpretation of KPIs Background working in performance improvement and data reporting Excellent writing skills; documenting requirements, specifications, process flows, gap analyses, and project plans Demonstrated problem-solving, relationship, communication, and coordination skills Takes initiative, exhibits a high level of accountability, and makes sound decisions under uncertainty A polished communicator with strong executive presence
Preferred Qualifications
Experience across EHRs preferred Familiarity with data visualization techniques, healthcare operations and application of software in healthcare setting Experience collaborating with software teams to define or refine product definitions Able to initiate, manage, learn, and perform work with limited instruction
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
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Apple accepts applications to this posting on an ongoing basis.