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Job Description
Job Summary: The Token Migration Implementation Analyst will be responsible for the conversion or migration of token data across different platforms, services, or portfolios, including individual client projects. This role involves executing token migration projects in alignment with the team’s established processes and procedures. The position requires maintaining close relationships and interactions with various teams at Authorize.net and Cybersource throughout the implementation process to ensure seamless execution and successful outcomes.
Key Responsibilities:
- Ensure that Authorize.net and Cybersource platform migration projects are thoroughly understood and meet all token migration prerequisites and requirements
- Coordinate and maintain a consistent approach to merchant onboarding or separation, including the communication of formalized implementation, portfolio migration, and supporting processes
- Facilitate scoping calls with clients to ensure that the requirements of the migration can be met
- Handling sensitive PII and PCI data appropriately following Visa key controls
- Deliver repeatable and process-focused solutions
- Create and manage key documentation such as procedures, templates, flow documents, and best practices for enablement
- Oversee overall project tasks, timelines, and reporting to ensure on-time and high-quality implementations
- Lead discussions with other platform providers that will be sending data imports/exports from/to Authorize.net and Cybersource platform and assist with creating a process to handle the data per Visa Key Controls
- Assist with training migrations team members to keep current with new processes or process improvements
- Assist various teams, including Product & Technology, Client Services (CS), and Sales, in reviewing and defining roles and responsibilities, client communication channels, rules of engagement, and cross-team procedures for all Authorize.net and Cybersource support and implementation engagements
- Provide token migration project support to key partners of Authorize.net and Cybersource, including integration guidance, mitigation and remediation planning, troubleshooting and resolution, and general project consultation
- Offer project-specific implementation and product knowledge and requirements to customer-facing teams as needed to ensure consistently excellent customer service
- Maintain expert-level knowledge of all Authorize.net and Cybersource integrations, products, and services through supplemental training and self-managed education
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications: 8 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced Degree (e.g., Masters, JD, MD) or 1 year of work experience with a PhD 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Demonstrated ability to solve technical integration problems Strong capability to articulate complex topics to diverse audiences Effectively provide guidance to other team members in an inclusive manner Identify process improvements and work with management to implement enhancements Effectively strategize and prioritize multiple high-impact initiatives Excellent interpersonal skills, with the ability to develop and influence relationships across various levels of the organization Ability to navigate ambiguity and handle complex concepts Exceptional written and verbal communication skills, with a keen attention to detail and a commitment to accuracy A self-starter with strong organizational skills, adept at resolution management and proactive reporting Preferred Qualifications: 9 or more years of work experience with a Bachelors Degree or 3 or more years of relevant experience with an Advanced Degree (e.g., Masters, MBA, JD) or up to 2 years of relevant experience with a PhD A track record of strong customer focus. 6+ years of experience in a Customer Support/Account Management role is strongly preferred. A strong background in data analytics is preferred Experience with Authorize.Net, Cybersource, payments, PCI compliance, and risk mitigation methodologies is preferred Excellent English verbal and written communication skills Strong organizational and time management skills
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.