Position Summary...
The Control Room Associate (Administrator III – Technology Operations) is responsible for monitoring and managing enterprise batch processing, mainframe systems, and critical infrastructure operations to ensure system stability and SLA adherence. This role involves real-time monitoring, incident management, troubleshooting, and coordination with cross-functional teams to support business-critical operations across multiple environments. The associate acts as a key operational resource, ensuring timely resolution of issues, executing system changes, and maintaining high service availability.
What you'll do...
About Team:
Our team is dedicated to driving innovation and operational excellence within Walmart Global Tech. Associates on shift are responsible for ensuring that our critical batch flows run successfully and are completed before their Service Level Agreements (SLAs). Team members monitor over 250,000 jobs daily, working collaboratively to ensure all restarts and validations are performed with 100% accuracy prior to any restart. Additionally, associates maintain the stability and health of mainframe systems, implementing maintenance and upgrades as needed. ServiceNow is utilized for incident logging and tracking, supporting efficient resolution and documentation of operational issues
What You'll Do:
- Monitor and manage daily control room operations, including alerts, batch job abends, and incident handling, following established SOPs.
- Operate and manage Control-M for holding, releasing, and restarting batch jobs.
- Monitor and support 350+ critical batch flows, ensuring SLA adherence and prioritization of workloads.
- Perform z/OS system monitoring, log analysis, and troubleshooting across 10+ sysplex environments.
- Execute IPLs (Initial Program Loads), Stand Alone Dumps (SAD), and system/task restarts as required.
- Monitor z/VM environments supporting data center systems across multiple LPARs.
- Utilize tools such as HMC, HCM, GDPS, BMC (Mainview, AMI Ops) for system operations and diagnostics.
- Troubleshoot and resolve batch job failures (abends), achieving high First Call Resolution (FCR) and meeting MTTR targets.
- Create, update, and manage incident tickets and RITMs in ServiceNow, including approvals for change requests.
- Escalate incidents based on severity (P4–P1) and actively participate in war rooms for critical issues.
- Provide operational support for data centers (DCs), including batch issues, label/printer troubleshooting, and system queries.
- Support and execute change management activities, including maintenance implementations and batch scheduling updates.
- Collaborate with SMEs, infrastructure, and application teams to resolve recurring issues and improve documentation/processes.
- Handle intake requests via phone, email, and chat platforms (Zoom, Teams, Slack), meeting response time SLAs.
- Conduct shift handovers and turnover meetings, documenting operational updates and incidents in Confluence.
- Support audit and compliance activities (ACR reporting) to ensure business continuity.
- Facilitate and support data center power outage activities and maintenance events.
- Monitor system health tools (e.g., Chronos) and resolve application ID failures.
- Act as a technical lead for training, providing guidance and expertise across control room operations.
What You'll Bring:
- 3+ years of experience in mainframe operations / control room / technology operations.
- Hands-on experience with z/OS systems and batch processing environments.
- Experience working with Control-M or similar job scheduling tools.
- Familiarity with ServiceNow for incident and change management.
- Strong troubleshooting and analytical skills in high-pressure environments.
- Ability to work in 24x7 shift-based operations, including night shifts
- Experience with GDPS, HMC, HCM, BMC tools (Mainview, AMI Ops).
- Knowledge of DB2, IMS, and mainframe-based applications.
- Proficiency in JCL (Job Control Language).
- Experience supporting data center operations and infrastructure environments.
- Exposure to z/VM systems and multi-sysplex environments.
- Prior experience in handling major incidents and war room coordination.
- Familiarity with collaboration tools such as Zoom, Microsoft Teams, and Slack.
- Strong attention to detail
- Problem-solving and analytical thinking
- Ability to multitask in a fast-paced environment
- Effective communication and collaboration
- Incident management and decision-making under pressure
- Ownership and accountability
- 24/7 operational environment with rotating shifts
- High-pressure, mission-critical support role
- Frequent coordination with global teams and stakeholders
About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive
Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Minimum Qualifications:As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate. Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years' experience in project management, program management, program operations, or related area. Option 2: 4 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...
__Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. __
Primary Location...
Tower 1, Part Of 1st, 2nd To 4th Flrs, Intl Tech Park Radial Road (radial It Park Pvt Ltd), , India