Infrastructure and End User Technology Operate Support - Non Voice

Deloitte Deloitte · Consulting

This role focuses on infrastructure and end-user technology operations support, specifically in non-voice capacities. Responsibilities include managing Exchange Online, Azure VDIs, Windows 365, VMware, and providing network administration. The role is part of Deloitte's AI & Engineering team, which builds and operates AI and cloud infrastructure solutions, but this specific position is centered on the operational support of that infrastructure, not direct AI/ML development.

What you'd actually do

  1. Assist with end-to-end Exchange Online mailbox provisioning, including new mailbox creation, licensing, permission assignments, and mailbox migration activities.
  2. Assist with virtualization with Azure VDIs, Windows 365, VMware, vCenter, VMware Horizon View and VMware Cloud.
  3. Provide network administration and enterprise network support.
  4. Assist with mid-to-large-scale M365 implementations which include Exchange Online, SharePoint Online, and One Drive for Business.

Skills

Required

  • 3+ years of experience in Virtualization with Azure VDIs, Windows 365, VMware, vCenter, VMware Horizon View and VMware Cloud
  • 3+ years of experience with Modern Workplace solutions (Microsoft 365)
  • 3+ years of experience with the following: Application packaging for Microsoft Intune, VMware Horizon Administration, Windows 365 Cloud PCs, Omnissa Horizon Next-Gen, PDQ Connect – Software/Patch Deployment, Microsoft Intune, Microsoft Azure Virtual Desktops (AVD), Nerdio Manager for Enterprise, Control Up, collaboration tools such as MS Teams
  • 3+ years of relevant experience in network administration and enterprise network support.
  • Industry certifications on EUC.
  • Strong analytical, troubleshooting, and communication skills.
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.

Nice to have

  • Ability to work independently and collaborate as part of a team.
  • Effective written and verbal communication skills.
  • Meticulous attention to detail and quality of work product.
  • Ability to build and sustain professional relationships.
  • Ability to lead projects or workstreams.
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
  • Strong interpersonal skills and professional demeanor.
  • Ability to meet deadlines.
  • Ability to provide clear guidance to others.
  • Experience working in 24x7 production support / enterprise infrastructure support environments are preferred.