Infrastructure Field Lead - Hebron

John Deere John Deere · Industrial · Hebron, IN +1 · Technology (CA)

This role is for an Infrastructure Field Lead at John Deere, responsible for managing an onsite IT infrastructure team focused on desktop support, infrastructure support, conference room support, smart hands, remote hands, and edge computing operations. The role involves team management, service delivery ownership, stakeholder relationship management, and ensuring adherence to IT security and compliance regulations. It requires experience in IT infrastructure, business/technology implementation programs, and team management.

What you'd actually do

  1. Manage and develop a team of technicians
  2. Proactively own service delivery, metrics, and customer satisfaction
  3. Coordinate factory/facilities and location specific initiatives with proactive partnership with other IT product teams
  4. Maintain strong stakeholder and vendor relationships
  5. Ensure adherence to IT security, compliance, and country level regulations

Skills

Required

  • 1 or more years of experience working in industry / business functional area
  • 1 or more years of working on major business/technology implementation programs
  • Ability to use analysis to prioritize business value
  • Subject matter expertise with appropriate business processes
  • Consumer/customer understanding and ability to implement product roadmap in support of business strategy
  • 1 or more years of work experience with IT infrastructure (network, desktop environments, printer)
  • Strong understanding of technical terms, processes, and practices of products within scope

Nice to have

  • Proven communication skills; highly credible with consumer/customers; proven customer focus, empathy and design thinking
  • Highly collaborative and ability to influence without authority; proven ability to develop productive working relationships with both technical and non-technical partners, proven ability to manage multiple stakeholder views, opinions and needs
  • 1 or more years of experience managing a team