Meta is looking for an experienced Infrastructure Materials Manager to support the service of our physical infrastructure. The team is responsible for logistics support and material fulfillment for various technical teams that operate physical infrastructure. The Infrastructure Materials Manager would manage NPI Spares operations, material ordering, fulfillment & escalations, coordinate execution activities, engage & influence various internal customers, enable automated processes and operational efficiency in a fast-paced and growing business area. This position is for an operations professional who can operate complex programs, maintain engagement with multiple stakeholders, envision the future systems and processes, and lead cross-functional efforts to support ever-changing and growing customer needs. Lastly, this role has cross-functional exposure to leadership and will be responsible for driving large-scale transformations and interfacing with leadership.
Responsibilities
Lead and manage New Product Introduction (NPI) spare operations to ensure service readiness and material availability Develop a spare warranty and service strategy by partnering with cross-functional teams and vendors for new platform launches Actively collaborate with internal partner teams such as Quality, Engineering, RTP, Sourcing, Data Center Ops, etc., to understand current and future program needs, ensuring timely product launches and managing material fulfillment to mitigate capacity constraints Act as the primary liaison between ODM/OEM and Meta, to help manage, monitor, and drive spare material requirements for MP & NPI Own & manage end-to-end Spare Material procurement & fulfillment process ensuring adherence to predefined SLAs Drive resolution for supply chain exceptions/escalations through prioritization, stakeholder alignment and communication Define and develop materials management focused metrics, OKRs, and KPIs to optimize supply chain execution and on-time platform launch Build strong relationships with Suppliers/Vendors, ODM, and OEM, etc., and drive quarterly/strategic business reviews Drive visibility into supplier lead times, commits/decommits, and proactively communicate with internal stakeholders on material availability status and risks to data center operations Lead the development and implementation of Spares systems, processes and tools to drive operational and cost efficiency across Meta’s multi-tier supply chain Collaborate with cross-functional teams and stakeholders to identify and prioritize initiatives that improve supply chain processes, and develop scalable operational management practices
Qualifications
Experience in program management, vendor and stakeholder management Experience in communicating effectively with a broad range of stakeholders, suppliers, and leadership Bachelor’s degree in engineering, science, or business, or Other technical education, experience and degrees will be considered based on professional experience 10+ years of supply chain experience in new product introduction, supply chain fulfillment, procurement/manufacturing, inventory management, and service operations Demonstrated track record of leading large-scale, cross-functional programs in a geographically distributed environment Working experience on supply chain tools such as SAP, Oracle, Kinaxis, and ERP systems Experience managing complex supplier/vendor relationships, including ODM/OEM engagement, leadership escalations, and strategic business reviews Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience dealing with a high degree of ambiguity and driving clarity across the team Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Experience in data center, hyperscale infrastructure, or high-tech hardware supply chains Master's degree in Supply Chain Management, Industrial Engineering, Operations, or an MBA Experience managing supply chains for AI/GPU-intensive hardware platforms with unique spares and service requirements Track record of driving end-to-end process transformations that delivered measurable cost or efficiency improvements