[innovative Medicine] 生産物流本部 Deliver Japan カスタマーサービス スタッフ

Johnson & Johnson Johnson & Johnson · Pharma · Chiyoda, Tokyo, Japan

Customer service staff role in pharmaceutical production and logistics, handling order processing, inventory transfers, purchasing, and system operations. Involves communication with internal and external stakeholders, compliance with regulations and SOPs, and participation in improvement projects. Requires experience with SAP or the healthcare industry, strong communication, and problem-solving skills.

What you'd actually do

  1. 受注業務、在庫転送業務、購買業務
  2. 基幹システムや周辺システムのオペレーション習得やエラーハンドリング
  3. 社内手順書の定期レビューと改訂
  4. SOXや品質関連の社内外の監査対応
  5. 社内外の関係先(特約店、マーケティング、物流センター、品質部門、業務委託先、及びMR)との円滑なコミュニケーション

Skills

Required

  • Internal and external communication
  • Compliance awareness
  • Willingness to learn relevant laws and SOPs
  • Ownership in handling recovery and permanent measures for mistakes or problems
  • Interest in extracting and analyzing factors from multiple perspectives to solve problems
  • Proactive and positive attitude towards new initiatives
  • MS Office (Excel - ability to use functions, willingness to learn, PowerPoint, etc.)
  • SAP experience OR Healthcare industry experience (2+ years)

Nice to have

  • Interest in system and business process automation
  • MS Office (Power Query, Power Automate, etc.)
  • Japanese (native or bilingual level)
  • English (reading and writing, willingness to use speaking at business level in the future)

What the JD emphasized

  • SOX
  • quality related audits