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**Job Function: **
R&D Operations
**Job Sub Function: **
Clinical Trial Support
Job Category:
Professional
All Job Posting Locations:
Chiyoda, Tokyo, Japan
Job Description:
Position Summary:
Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed.
Principal Responsibilities:
Process
Responsible for training study teams relating to payment support and specific processes.
Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance, as needed.
Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs. Create and send payment notifications to sites.
Answer queries, questions and issue resolution with sites and study teams, as needed.
Rectify failed payments, as appropriate, for purchase requisitions.
Exemplary customer focus with vision to drive solutions.
Technology
Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.
Answer queries, questions and issue resolution with sites and study teams, as needed.
People
Train new CCS team members on specific processes and technology.
People management responsibility, including performance and development. (Global team - virtual environment)
Develop talent to enhance the team's effectiveness.
May include people management responsibility, including performance and development. (Global team - virtual environment)
Principal Relationships:
This position reports to Manager, Payments.
Internal:
▪ Internal Business Partners (CCS, GD, etc.)
External:
▪ Clinical Investigator Sites
▪ Commercial Suppliers
Education and Experience Requirements:
▪ 5 - 8 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
▪ Must have a working knowledge of clinical payment processing and systems with at least 4 years of payment experience
▪ Demonstrated AI literacy and an AI enabled mindset, including the ability to apply AI tools responsibly in daily work to improve productivity, decision making and quality of outcomes.
▪ Excellent communication skills (both oral and written)
▪ Ability to work effectively in cross function teams
▪ Strong and proven analytical and problem resolution skills
▪ Working knowledge of PCs (MS Office suite at a minimum)
▪ Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
▪ Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred
▪ Previous experience working in virtual teams preferred
▪ Previous people management experience preferred
Decision-Making and Problem-Solving
▪ Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
▪ Work is performed with oversight by the Manager, Payments.
▪ Able to work independently as well as in a collaborative team environment.
Other:
▪ Fluency in English required and optionally additional languages.
▪ Travel Percentage: 15-20%
＜For Internal Applicants＞
- Based on your experience and interview evaluation, the position title and level may vary.
- If you are Japan employee, please read “Internal Application Guideline” in Ask GS. Especially if you are less than 18 months in your current role, you are required to obtain application approval from your current manager as well as your respective BUHR. If you are Japan’s employee, you are not able to apply for multiple positions at once.
- For Employee Referral Program (ERP), please read and understand the details of the “Internal Referral Overview” on the Ask GS and you have made a compliant referral.
**Required Skills: **
Preferred Skills:
Clinical Data Management, Clinical Evaluations, Clinical Research and Regulations, Clinical Trial Protocols, Clinical Trials Operations, Communication, Data Savvy, Empowering People, Issue Escalation, Laboratory Operations, Problem Solving, Program Management, Project Support, Research and Development, Standard Operating Procedure (SOP), Study Management, Technical Credibility