The Opportunity
Join Adobe as a Customer Success Account Manager - Digital Sales in Noida. Develop deep understanding of Adobe's Creativity & Productivity products, building relationships with North American SMB customers. Drive growth and implement innovative solutions.
What you'll Do
- Develop and foster value-based relationships with new and existing North American SMB customers.
- Drive Up-sell & Cross-sell initiatives by prioritizing accounts with the highest propensity to buy.
- Complete Marketing Qualified Leads with a defined SLA to increase revenue.
- Research customer contracts and purchasing history to identify expansion opportunities.
- Manage the opportunity pipeline with timely updates to management on progress and outlook.
- Collaborate with Solution Specialists to expand the footprint of Adobe Solution streams like Adobe Sign, Substance, Stock, and Frame.io.
- Engage with supporting functional teams to resolve customer issues related to their Creative Cloud Subscriptions.
What you need to succeed
- Degree or equivalent experience preferred.
- Proven track record in sales, customer success, or account management.
- Outstanding communication and interpersonal skills.
- Capability to recognize customer needs and proficiently apply solutions.
- Experience with CRM systems and research tools such as LinkedIn, ZoomInfo, etc.
- Ambitious, goal-oriented, and capable of excelling in a competitive environment.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.