Installation Technician

AT&T AT&T · Telecom · Alpharetta, GA +1

This role involves installing and activating technology for high-speed broadband, Wi-Fi, and voice services for customers in their homes and businesses. The technician works independently, acts as a trusted expert, and is responsible for problem-solving and ensuring customer satisfaction. Key responsibilities include installing new lines, activating networks, and working with various technologies. The role requires a flexible schedule, a valid driver's license, and the ability to work in different environments, including aloft and in small spaces. Training is provided for new hires.

What you'd actually do

  1. installing the latest technology for high-speed broadband, Wi-Fi, and voice services
  2. meeting new people every day while solving problems
  3. putting in a new line, climbing a ladder or simply plugging in and activating a wifi network
  4. delivering best-in-class service
  5. elevating the customer experience

Skills

Required

  • Flexible schedule
  • Valid driver's license
  • Ability to lift and move up to 60 lbs
  • Ability to work in small spaces or aloft
  • Availability for overtime, emergency call outs, and holiday work
  • Ability to identify wire and cable colors
  • Pre-employment assessment qualification

Nice to have

  • Customer service experience
  • Problem-solving skills
  • Experience with technology installation

What the JD emphasized

  • Possess a valid state driver’s license
  • Lift and move up-to 60 lbs
  • Weigh less than 325 lbs., required for ladder safety
  • At times work in small spaces or aloft (up to 28 ft.)
  • Be available for overtime, emergency call outs and holiday work